Office: Responsible for ensuring accurate payments to customers and price quotes to customers via phone. Resolve pricing issues with customers and build business through close communication with sales staff. Work with local law enforcement in investigating and tracking scrap theft incidents. Address all computer and ATM issues in retail area. Maintain accounts through Leads Online and scraptheft.com and ensure compliance. Stay current on upcoming legislation that affects business operations and educate staff of those changes, implementing changes to accommodate new requirements. Investigate accidents within the retail and ferrous areas and ensure all safety regulations are adhered to.Ferrous: Grading of scrap during purchases, sort into separate commodities in preparation for shipment. Maintain cleanliness of yard. Coordinate hauling and load out ferrous material via truck to other scrap yards. Inspection of equipment to ensure proper operation, perform light repairs as needed. Development and training of employees to include training on equipment and grading of ferrous scrap metals. Ensure all safety regulations are adhered to.Non-ferrous: Grading and purchasing of scrap at non-ferrous scales in warehouse. Sorting and preparing of non-ferrous scrap for transfer to main warehouse. Development and training of employees in operation of equipment, duties in warehouse, and education on non-ferrous metals. Ensure all safety regulations are being adhered to. I took over the retail and ferrous operations at Trinity after they had been in operation for approximately 6 months. I instituted changes that streamlined the customer flow through the yard, eliminated the double handling of materials, and made the overall operation of retail and ferrous operations more efficient. Comparing March 1 through May 13, 2013, to the same time this year, ferrous intake is up 103%, non-ferrous is up 190%, and customer volume is up 90%.

Office: Ordering and handling of cash, payment of customers, truck scale operation, and price quotes to customers via phone. Resolve price issues with customers and build business through trust and close communication. Work with local law enforcement agencies in investigating and tracking scrap theft incidents. Stay current on upcoming legislation that affects business operations and educate staff of those changes, implement changes in operations to accommodate new requirements. Resolve disputes between customers and employees, investigate accidents within the facility, and ensure all safety regulations are being adhered to. Ferrous: Grading of scrap during purchases, maintenance and sorting of separate commodities in preparation of shipment. Maintain cleanliness of yard. Load scrap out via truck to main yard for processing. Inspection of equipment to ensure proper operation, light repairs as needed. Processing of cars in preparation for shipment to shredder. Development and training of employees to include training on equipment and grading of ferrous scrap metals. Ensure all safety regulations are being adhered to. I started with Franklin Iron & Metal on the day we opened the Springfield facility, with no prior marketing or advertising to announce our presence. In the resulting four years we built the yard into the leading facility in Springfield through a concentrated marketing campaign and exemplary customer service.