Ma​naged a team of 15-20 AT&T Premises technicians proficient in the installation/repair of DIRECTV satellite services.Reviewed and evaluated technicians' work output, provided feedback/coaching and developed action plans to improve performance levels to meet company specifications.Insured technicians perform quality, safe and efficient work by providing support to help identify and remove roadblocks by conducting random on-site safety and quality inspections.Managed and maintained inventory within technicians company provided vehicles and warehouseOversaw the schedule and maintenance of over 100 fleet vehicles onsite. Worked with vendors and contractors to ensure successful day-to-day operations of company fleet operations.Implemented site-wide training of AT&T’s new Customer service standard “C.O.D.E.”

DI​RECTV field operations technician responsible for providing and maintaining quality service in homes and commercial businesses.Setup and install new DIRECTV service including installation of satellite ODU on rooftops, patios, balconies while utilizing company provided ladders and tools.Install/program indoor equipment and provided a high level of customer education on current programming and equipment as well as future products and services.Performed troubleshooting for customers having difficulty with existing DIRECTV systems, replacing any failed equipment/wiring.Maintained appointments in a timely manner through effective time management as well as adhering to all safety and driving standards

Lead technician in installation, programming, testing, repair/troubleshooting, and integration of phone/data systems.Specifically CAT 5/5e/6, CAT3, Fiber, RG6/59, Nortel/Avaya Phone Systems.Responsible for meeting department's sales and service objectives.Coordinator of on-site installations and repair functions of telecommunication products.Responsible for management, control and processing of inventory.Interacted extensively with customers, answering questions and recommending products that met their needs.