Jeff Dillon Email & Phone Number

Markham, Ontario, Canada

Responsible for the coordination and execution of all global sales analytics initiatives supporting the sale of maintenance and services within the Technical Support Services organization of IBM.- Manager and lead developer of the Tableau based Global Renewals Management System generating 1 million opportunities worth $3.6 billion annually- Business Owner of the Global Inventory and Contracting DB2 data warehouse consolidating, normalizing, and providing a Tableau and Cognos based reporting environment for 6.5 million assets in 150K clients over 185 countries- Reporting leader and data integration manager for the Salesforce contracting systemPresented with IBM’s highest Corporate Technical Award in 2021 recognizing breakthrough achievements that lead to significant market and industry success

- Manager and lead developer of the Canadian Maintenance Opportunity Tracking and Reporting system managing 20K Canadian sales opportunities worth $324 million annually.- Manager and lead developer of the Inventory Based Revenue Projection model patented in 2013- Business leader, data modeler, and lead report designer for the Canadian Cognos reporting environment named “Global Best of Breed” in 2011

- Responsible for the planning, deployment and management of the Software Maintenance support offering for Canada- Responsible for discount and pricing approvals

Markham, On, Canada

TSS Canada Service Delivery lead data miner and report developer. Responsible for the creation and execution of the IBM Canada Technical Support and Services cost recovery, client engagement and support opportunities reporting environment. Developed in IBM Lotus Notes and Hyperion Intelligence Explorer (Brio)

Markham, Ontario, Canada

First Line Technical Support for RS/6000 Hardware, AIX Operating System, IBM Websphere and IBM Websphere Commerce Suite