Directed all service and repair of high-end, luxury marine craft. Managed customer relationships at consistently high levels. Designed and executed all current service and storage contracts. Supervised a diverse workforce of service technicians, shop foremen, detailers and yard managers. Partnered with General Manager to exceed industry certification guidelines. Managed staffing for all service department workforce. Spearheaded efforts to streamline invoicing of all customer storage contracts and service work-orders. Personally addressed all customer complaints. Became proficient in the ADP service program software.

Managed all service and repair of recreational vehicles, from pop-up campers to luxury motor coaches. Directed the delivery of company’s large rental program. Performed all manufacture warranty administration procedures, for all makes and models sold and serviced at dealership. Supervised all service technicians and detailers. Strived to exceed and maintain complete customer satisfaction.

Scheduled, documented and dispatched automotive service vehicles in a fast paced dealership work environment. Worked directly with customers to write repair orders. Analyzed and implemented efficiency programs for the customer write-up, service and invoicing process. Supervised repair technicians during the repair of customer’s vehicles. Effectively communicated and marketed maintenance and repair programs to dealership customers.