Jeff Dolan Email & Phone Number

Seattle, Wa, Us

Leader of strategy team responsible for store growth outlook and planning for 16,000 store network, capital reinvestment strategy, and decision support technology products in service of scaled regional execution for over 1500 commercial retail development projects per year.NOTABLE ACHIEVEMENTSMarket OptimizationDelivered a comprehensive change in the US business approach to real estate growth including a tiered market omnichannel growth strategy, new North America regional support team, reinvented planning process, and new insights/tools to support successful execution of an aggressive store growth plan over 3 years contributing to $2.5B in annualized new revenue to the US business. Launched new innovations in real estate growth and operations decision support technology Led cross-functional development of consumer behavior tools and mobility analytics that advance Starbucks real estate insights into patented AI-driven technology solutions to facilitate the successful execution of growth plan among the US field teams that identified $3B in additional potential locations and doubled annual new store delivery count.New Business AcquisitionLed case studies and exploration of competitive brand acquisition efforts for ELT including competitive performance and growth studies and new market penetration studies. Provided insights and analytics to determine new store development/LL deal structure including direct lease review and execution.

Seattle, Wa, Us

Leader of high performing program management team of 23 partners responsible for new store format innovations including business model development, customer experience design, construction management, and deployment of new solutions through collaboration with organizations both in the support center and our field teams.NOTABLE ACHIEVEMENTS• Business Strategy Lead – Store DevelopmentLed restructuring strategy, leadership/partner engagement and organizational change management for SD Velocity to change global organizational structure to match business growth objectives and served as interim executive lead (TLA) for program management team.• Store Performance SolutionsLed the development of an Agile and cross-functional innovation and testing system in partnership with ops services and marketing that accelerated how we partner to deliver production capacity solutions to field store operations comprised of nearly 100,000 employees.• Starbucks Express StoresDeveloped and delivered experience concept serving commuting customers in dense metropolitan markets. The work in format design thinking and theory of constraints has unlocked several solutions in throughput capacity across major markets and in over 15,000 stores within the US and Canada.

Seattle, Wa, Us

Business initiative owner for programs encompassing industrial engineering, real estate strategy, design/architecture, Lean production methodologies, organizational change management, and sustainment planning. Managed a team of 6 project management professionalsNOTABLE ACHIEVEMENTS• Pre-Fabricated Building ProgramDeveloped and delivered a drive thru store solution leveraging recycled shipping containers that led to streamlined site development and new site potential due to reduced footprint. • Alternate Store ProgramBusiness lead for concept development and implementation of two new store concepts designed to increase real estate opportunity and total store count growth.

Seattle, Wa, Us

Led retail implementation projects through the project life cycle to completion. Solutions deployed include Lean process, operations efficiency enhancements, and new product implementation into 17,000 retail stores globally. NOTABLE ACHIEVEMENTS• As-you-like-it FrappuccinoServed as lead project manager for Frappuccino Reinvention implementation, leading to the successful launch of the Lean teaching method and Lean beverage execution of a $2B beverage category re-launch.• Unlocking ValueProject manager responsible for strategic development and execution of efficiency measures including Inventory Management and Lean Operations which garnered $75MM in annual profit improvement to the US business.

Seattle, Wa, Us

Project Manager and Operations Director – Multiple Locations• Project manager leading IT solutions innovation development and implementation, corporate training solutions, business model analytics, and organizational change management.• Business leader for operations team of 110 employees in size with 6 direct-report managers and $6 million in revenue. Established systems of controls to improve quality, efficiency, and brand strength. NOTABLE ACHIEVEMENTS• Improved overall hotel food and beverage performance through efficiency programs improved restaurant revenue potential by 30% through concept redesign project enhanced customer service scores from 86% to 95% through service cycle project designed to improve guest responsiveness and reduce cycle duration improved beverage product cost-of-sales by 12% and customer delivery time by 50% through process improvement project developed menu engineering analytics to improve effectiveness of menu change cycle – maintained below budget cost-of-sales while decreasing cost to guest by 18%• Created and delivered leadership development programEstablished personal development plans, clear leadership team vision, and leadership team development roadmap to improve overall employee satisfaction and enable successful business performance improvement.

New York, Ny, Us

Operations Director, Food and Beverage – Cue at the Guthrie Theater• Project manager and business leader in development of food and beverage experience for the new Guthrie Theater complex – including a quick service concept, casual concept, fine dining restaurant, and bar concept.• Managed opening strategy and operations of multifaceted foodservice operation totaling 120 team members, seven direct-report managers, and $6.5 million in first year sales for the new Guthrie Theater.NOTABLE ACHIEVEMENTS• Designed and managed pre-opening project through life cycle.Program included staffing strategies, sales forecasting and budgets for first-year operations, new building readiness strategy, and wares procurement for new operation.• Developed comprehensive training program for three new brand concepts.Project included training manual authoring, mentoring programs, training administration, testing and development.

General manager for a Redstone Grill, a high volume multi-unit restaurant group offering upscale dining and service in the Minneapolis, Chicago, and New Jersey markets.

Restaurant manager for award-winnning mobil four-star dining establishment in Carmel, California.

Masters Certificate In Foodservice Management

Hospitality Management