Jeff Dolan Email & Phone Number

Seattle, WA, US

Leader of strategy team responsible for store growth outlook and planning for 16,000 store network, capital reinvestment strategy, and decision support technology products in service of scaled regional execution for over 1500 commercial retail development projects per year.NOTABLE ACHIEVEMENTSMarket OptimizationDelivered a comprehensive change in the US.

Seattle, WA, US

• Leader of high performing program management team of 23 partners responsible for new store format innovations including business model development, customer experience design, construction management, and deployment of.
• Business Strategy Lead – Store DevelopmentLed restructuring strategy, leadership/partner engagement and organizational change management for SD Velocity to change global organizational structure to match business.
• Store Performance SolutionsLed the development of an Agile and cross-functional innovation and testing system in partnership with ops services and marketing that accelerated how we partner to deliver production.
• Starbucks Express StoresDeveloped and delivered experience concept serving commuting customers in dense metropolitan markets. The work in format design thinking and theory of constraints has unlocked several solutions.

Seattle, WA, US

• Business initiative owner for programs encompassing industrial engineering, real estate strategy, design/architecture, Lean production methodologies, organizational change management, and sustainment planning. Managed.
• Pre-Fabricated Building ProgramDeveloped and delivered a drive thru store solution leveraging recycled shipping containers that led to streamlined site development and new site potential due to reduced footprint.
• Alternate Store ProgramBusiness lead for concept development and implementation of two new store concepts designed to increase real estate opportunity and total store count growth.

Seattle, WA, US

• Led retail implementation projects through the project life cycle to completion. Solutions deployed include Lean process, operations efficiency enhancements, and new product implementation into 17,000 retail stores.
• As-you-like-it FrappuccinoServed as lead project manager for Frappuccino Reinvention implementation, leading to the successful launch of the Lean teaching method and Lean beverage execution of a $2B beverage category.
• Unlocking ValueProject manager responsible for strategic development and execution of efficiency measures including Inventory Management and Lean Operations which garnered $75MM in annual profit improvement to the US.

Seattle, WA, US

• Project Manager and Operations Director – Multiple Locations
• Project manager leading IT solutions innovation development and implementation, corporate training solutions, business model analytics, and organizational change management.
• Business leader for operations team of 110 employees in size with 6 direct-report managers and $6 million in revenue. Established systems of controls to improve quality, efficiency, and brand strength. NOTABLE.
• Improved overall hotel food and beverage performance through efficiency programs improved restaurant revenue potential by 30% through concept redesign project enhanced customer service scores from 86% to 95% through.
• Created and delivered leadership development programEstablished personal development plans, clear leadership team vision, and leadership team development roadmap to improve overall employee satisfaction and enable.

New York, NY, US

• Operations Director, Food and Beverage – Cue at the Guthrie Theater
• Project manager and business leader in development of food and beverage experience for the new Guthrie Theater complex – including a quick service concept, casual concept, fine dining restaurant, and bar concept.
• Managed opening strategy and operations of multifaceted foodservice operation totaling 120 team members, seven direct-report managers, and $6.5 million in first year sales for the new Guthrie Theater.NOTABLE ACHIEVEMENTS
• Designed and managed pre-opening project through life cycle.Program included staffing strategies, sales forecasting and budgets for first-year operations, new building readiness strategy, and wares procurement for new.
• Developed comprehensive training program for three new brand concepts.Project included training manual authoring, mentoring programs, training administration, testing and development.

General manager for a Redstone Grill, a high volume multi-unit restaurant group offering upscale dining and service in the Minneapolis, Chicago, and New Jersey markets.

Restaurant manager for award-winnning mobil four-star dining establishment in Carmel, California.

Masters Certificate In Foodservice Management

Hospitality Management