Jeff Drumm Email & Phone Number

San Francisco, California, United States

• Answer sales inquiries via phone and email and assist clients when they are unable to contact a sales manager• Oversee room block accounts, prepare proposals and contracts• Build and update group masters in PMS, TravelClick and other systems to ensure group details are accurate• Ensure group audit and any billing tasks, including commission reconciliation, are completed• Manage individual corporate room requests sent to the sales office within the parameters of current rate and sell strategies• Build and update corporate rate plans in all systems• Produce weekly group production and monthly commission reports• Maintain booking restrictions and implement rate and sell strategies as directed by the director of sales• Analyze daily pickup reports and explain changes in reservations on the books

San Francisco, California, United States

• Provide administrative support for four sales managers who represent two hotels, which consist of approximately 3,000 guest rooms combined• Draft contracts for groups booking rooms with 10 to 300 room on their peak night, and block agreed function space in internal systems• Process internal forms to multiple onsite and corporate departments regarding group bookings, such as commission / rebate forms, Hilton loyalty bonus programs, silver service suite reservations • Manage the creation, distribution, and tracking log of complimentary room night and food and beverage gift certificates awarded by hotel, and collaborate with the reservation team to process redeemed gift certificates• Coordinate hotel site visits by informing pertinent hotel employees of site visit timelines as well and organize and prepare show rooms to be used for presentation by sales manager• Create invoices for groups’ contractual deposits and cancellation charges• Prepare formal proposals in Microsoft PowerPoint on behalf of the sales managers for potential bookings• Arrange transportation as needed for prospective clients coming for hotel site visits via the hotel’s Tesla car as needed• Lead weekly sales stand-up meetings on a rotating basis• Respond to correspondence via email and phone

San Francisco Bay Area

Support the business travel sales needs of a cluster of Hilton and Hilton Brand hotels within Hilton's Western Region with a primary focus on the San Francisco Bay Area.• Compiled a comprehensive report for all 25 properties in the cluster on a quarterly basis to identify clients and prospective clients booking our hotels• Compiled and published End of Month Reports for the sales managers’ individual hotels• Led the deployment of business cell phones for all 14 business travel sales managers within the cluster• Maintained tracking log of IT hardware belonging to the cluster• Created marketing collateral such as informational preferred rate flyers for several properties and their locally negotiated accounts• Created QR codes for accounts to be used as a welcome greeting and area information resource for guests • Performed rate audits on accounts to ensure negotiated rates were loaded and displaying correctly in the applicable booking channels• Consulted with and provided instruction to sales managers and coordinators regarding issues with rates and how to communicate with revenue management in order to rectify the problem• Created purchase orders for the cluster and followed up with accounts payable regarding payment of invoices• Processed payroll for the Western Region Business Travel Sales Cluster

Dallas/Fort Worth Area

• Database Analyst for Rate Loading Team, New Hotel Content Launch Team and Daily Operations Team• Loaded locally negotiated rates for domestic hotels within the Hilton Brand Portfolio• Provided customer support for personnel at the property level in regard to challenges with their client’s rates• Aided in the training of new team members on the Rate Loading and Daily Operations Team• Built and opened both new hotel and conversion hotel efforts in the Global Distribution Systems and Hilton’s Central Reservation System • Assisted in the transition of support for two brands from the Memphis office to the Dallas office by participating in the testing of our new hotel build process and providing feedback on streamlining processes• Communicated with brand contacts during the build process via email or telephone• Used prioritization and project management skills to multitask on build projects to meet benchmarks

Arlington, Texas, United States

• Residential Peer Counselor of Global Campus Freshman Interest Group (FIG)• Resolved sensitive personnel issues while maintaining confidentiality• Conducted twice-weekly classes for FIG students• Prepared lesson plans• Scheduled guest speakers for various topics• Organized social and academic monthly events for Global Campus FIG• Hosted study groups• Maintained weekly office hours to assist FIG students