Jeff Edwards Email & Phone Number

Effectively supervise over 30 employees and managing daily activities of warehouse departments ensuring that excellent service levels, low transactional cost, and superior quality levels are achieved. Provides appropriate information during team talks, and department meetings. Ensures compliance with applicable industry standards by ensuring polices and processes are properly documented and implemented and by ensuring all employees are trained in standard operations procedures. Meets with employees receiving quality reports and/or coaching & development reports, developed and maintains quality and productivity metrics while implementing strategic process improvements to increase warehouse productivity. Regularly directs the work of two coordinators and 34 stocking control associates while making suggestions and recommendations for these employees regarding performance and change of status, including transfer, advancement, termination, and hiring. Assists management in implementing changes, as required, which address inactivity, excessive breaks, tardies, absences, and that out-time is used/approved appropriately. Effectively performs administrative aspects, including but not limited to, timely approval of weekly stats and completion of performance and level reviews, developing and administering corrective action documents, reviewing timesheets, approving time worked, vacation and time off requests, and coordinating system access.

Analyzes and determines if products and services selected by customers are aligned with their benefit needs, and can be adequately supported by existing systems or operating platforms; additionally, seeks solutions and negotiates essential requirements in support of any non-standard plan selections.Consult and communicate with internal constituents regarding the details associated with new business and revision activity in a timely manner and validates account structure.Completes timely and accurate set-up of complex account structure and detailed benefit plans in systems for multiple constituents in order to satisfy both internal and external deadlines for production – impacting a wide variety products and services; May perform additional plan sponsor administration functions.Reviews benefit provisions to ensure compliance with state and Federal legislative mandates; evaluation process may also include assessment of summary plan descriptions and other related documents prepared by the plan sponsor or third party.

Arlington

Assist agents with contracting information such as status. missing or pending information.Educate agents on benefits and provider network.Assist agents with navigating through websites and ordering sales supplies.Help resolve or research commission discrepancies or inquiries.Assist agents with yearly certifications and contracting.Provide status on applications for Aetna and Coventry clients.

Dallas-Fort Worth Metroplex

• Logistics planner, supply chain leader and mentor of a call center staff utilizing and strengthening there analytical skill to enhance communication and service to clients. • Assist company with maintaining the highest customer service ratings - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.• Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's mentors and trainers of policies, procedures and protocols.• Prepare and generate reports as needed, consolidating data from multiple sources, producing reports that show benchmarks in customer satisfaction trends.• Consolidated all call center documentation to create internal web site to provide a more efficient work environment.

Irving, Texas

• Receive incoming call and Face-to-Face inquiries and promoting the organization’s product (Nutritional Supplements) and services.• Responsible for researching and resolving complaints to ensure customer retention and satisfaction.• Created spreadsheet on commission checks, review and audit amounts for each client and mailed checks promptly by the deadline.• Setup devices after installation, including programming systems and troubleshooting issues.• Oversaw equipment returns and logged each piece• Maintained inventory of equipment, parts and supplies.

Austin, Texas Area

• Responsible for inspecting IV bag for quality assurance• Oversaw steamer for inspections of hospital IV bags• Created spreadsheet for management team to view on daily basis• Became the go-to person for quality inspection team• Maintained inventory sheet for distribution of products