Jeff Edwards Email & Phone Number

Effectively supervise over 30 employees and managing daily activities of warehouse departments ensuring that excellent service levels, low transactional cost, and superior quality levels are achieved. Provides appropriate information during team talks, and department meetings. Ensures compliance with applicable industry standards by ensuring polices and.

Analyzes and determines if products and services selected by customers are aligned with their benefit needs, and can be adequately supported by existing systems or operating platforms; additionally, seeks solutions and negotiates essential requirements in support of any non-standard plan selections.Consult and communicate with internal constituents.

Arlington

Assist agents with contracting information such as status. missing or pending information.Educate agents on benefits and provider network.Assist agents with navigating through websites and ordering sales supplies.Help resolve or research commission discrepancies or inquiries.Assist agents with yearly certifications and contracting.Provide status on.

Dallas-Fort Worth Metroplex

• Logistics planner, supply chain leader and mentor of a call center staff utilizing and strengthening there analytical skill to enhance communication and service to clients.
• Assist company with maintaining the highest customer service ratings - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's mentors and trainers of policies, procedures and protocols.
• Prepare and generate reports as needed, consolidating data from multiple sources, producing reports that show benchmarks in customer satisfaction trends.
• Consolidated all call center documentation to create internal web site to provide a more efficient work environment.

Irving, Texas

• Receive incoming call and Face-to-Face inquiries and promoting the organization’s product (Nutritional Supplements) and services.
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
• Created spreadsheet on commission checks, review and audit amounts for each client and mailed checks promptly by the deadline.
• Setup devices after installation, including programming systems and troubleshooting issues.
• Oversaw equipment returns and logged each piece
• Maintained inventory of equipment, parts and supplies.

Austin, Texas Area

• Responsible for inspecting IV bag for quality assurance
• Oversaw steamer for inspections of hospital IV bags
• Created spreadsheet for management team to view on daily basis
• Became the go-to person for quality inspection team
• Maintained inventory sheet for distribution of products