Jeff Farhat Email & Phone Number

Responsible for the planning, coordination and control of the entire service process in a manner that ensures all services are provided efficiently while focusing on cost factor and the highest level of quality. Manage over 40 employees with motivation while demonstrating strong leadership. Analyze business processes and strategically plan to find ways to constantly grow on all aspects of business. Instituted new systems in the dealership to help streamline flow process, production and greater customer satisfaction.

Ensure that all clients are well informed, continuously educated and advised on the care of their cars and the value of maintaining their vehicles in accordance with BMW specifications. Conduct a complete consultative process with an average of 20 clients a day. Generate $200,000.00 per month for a total of $2.4 million a year in service, parts and accessories, while achieving an individual overall CSI score exceeding all regional, national and market standings.

Provided complete support to customers by offering knowledge, guidance and direction in understanding the product and services BMW offers.

Responsible for the overall customer handling from arrival to departure throughout the service process.