Jeff Fedor Email & Phone Number

Quincy, Ma, Us

Boston, Ma, Us

Facilitates meeting with the business to elicit requirements, work with Subject Matter Experts and developers. Work entails developing process flows, gap analysis, data mapping, test scripts, testing the system, troubleshoot/problem solve, and track defects.Worked with multiple domains including claims, underwriting, policy, and billing.Created process flows using Visio to capture underwriting transactions for the upgrade of the policy system to add a vendor direct billing component. This clarified the specific requirements for transaction types sent to the vendor and how each would be handled. Facilitated vendor meetings with our architect team to clarify the requirements. As a result we needed to transform our Acord XML to the vendor's proprietary Application Programming Interface (API) format. Lead AGILE collaboration meetings with the team and used RTC to capture and review all User Stories for state auto compliance project. Using this method helped differentiate between IT and business requirements. This saved time for the development team to focus on IT only changes.Elaborated requirements using RDNG and Reqpro to implement Unsupported Coverage's into the policy system for underwriters use. Implementing these coverage's added consistency across departments as it was no longer a manual process.Produced application mockups using iRise, Snagit and Balsamiq. Using these tools helped drive the business decision where to display the UI changes. This ultimately saved development time.Participated and reviewed manual test cases with QA and offshore team. This helped determine all user scenarios for our upgrade were tested.Mentored junior IT analyst on policy, procedures and how to conduct requirements meeting. She was able to conduct her own requirements session within a few weeks.Performed Use Case analysis and documented system specs using JIRA.Supported and triaged defects during UAT event prior to the system release.

Boston, Ma, Us

Collaborated with business and IT team for the requirement elaboration for the Claims Financial Loss Integration Project to process claims. The result was processing reserves information to generate stat data from Ohio Casualty's mainframe to be consumed by the finance domain.Lead SA for eliciting SRS requirements for the SafeCo.Com Header/Footer Redesign Project. This redesign updated Safeco's header/footer for the "My Account" claims pages section to Liberty Mutual branding. Completed data mapping for the Property Loss Report. This document mapped specific fields as well as captured the common fields used on each of the 9 property reports.

Boston, Ma, Us

Worked with multiple domains including business markets, property and auto.Lead business systems analyst working with a Technical Development Team for a web-based online quoting solution for Equipment Breakdown.Worked system release upgrades of a property risk engineering system. Managed requirements elicitation for the Equipment Breakdown Risk Evaluations project and for the LMP Reporting Project to assist management in selecting a software-reporting tool. Collaborated with Claims, Finance and Equipment Breakdown to document business process flow for the EB Claims handling of Agency Markets policies. Lead business systems analyst working with IT to develop a document storage solution, Documentum.

Boston, Ma, Us

Perform financial reporting, including General Ledger, cash flow and operational analyses using SQL.Led cross-functional project to develop a process for distributing and tracking broker results in support a multi¬-state program.Provide applications training to business field offices on Information Warehouse Environment reporting.Develop and maintain intranet site including creation of a site plan and content.

Boston, Ma, Us

Administered Corporate Relocation Program for respective divisions.Communicated corporate policies and procedures to CM personnel.Consulted with managers regarding employment process.Conducted orientation for new employees.Reported WC injuries and managed short/long term disability process.

Irving, Texas, Us

Managed service and sales of medical products to nursing homes throughout New England. Provided training of computer software packages to assist customers in control/efficiency of products.Coordinated the software implementation for new and existing accounts.

Coordinated with physician groups in educating/training staff on health insurance policies.Managed the client enrollment process and developed key processes to support customer relations.Assisted departmental management in developing and maintaining application software.

Us

Ensured office staff responded in a timely manner to scheduling of patient appointments.Maintained physician database used in scheduling patient appointments.Trained new staff members on office systems.

Bachelor'S Degree, Business Administration And Management, General

Professional Certificate In Business Analysis