Jeff Feuer Email & Phone Number

🔹 Responsible for the management of service projects and orders, repairs, and service sales related initiatives as inside support of Outside Sales team within the Food & Healthcare Technologies division in North America.• Manages modernization, rebuilds, and service sales type orders including emails, quotes, order processing, tracking, and invoicing. • Prepares quotes and manages labor and invoicing for all rebuilds.• Supports Field Service team with RFQ's and warranty requests, marketing, and service sales initiatives.• Leads safety training and process improvement efforts.

🔹 Supported and coached multinational technical staff in quality assurance and technical issue processes as well as utilization of a phone/web-based reporting platform. Led systematic reporting of all technical issues while ensuring data accuracy and quality using Tetra Pak processes and methodology.• Analyzed and submitted verified issues to business leaders to prioritize robust containment and eradication.• Coached field service staff in using web-based system to proactively implement existing containments reported by other markets, ensuring smooth production at all customer sites. • Assisted with issue escalation where first-level service teams had trouble containing issues at customer sites. • Hosted weekly pulse meetings attended by relevant stakeholders to ensure progress and containment of issues and any developing issues or problems. • Continued claims analysis and processing for growing customer base in the US/Canada market with a supplier recovery rate of 89%.

🔹 Collaborated with customers to provide feedback and resolve issues regarding financial status and settlement of claims. Partnered with business units to address reported claims and dispute rejected claims as appropriate. • Examined “known issues list” to advise field service staff on potential issues and acceptance of proposed claims.• Audited and reviewed submitted claims for proper details and provided user feedback to ensure compliance.• Coordinated returns of defective components and communicated investigation results to customers. • Trained team members of merged/integrated companies on guidelines and rules related to warranties, acceptance and reporting of claims, and any changes in the process. • Coached and trained employees on the implementation and use of new issue resolution policies and processes; reported engagement to local process drivers and project management teams.• Continued previous spare parts activity, including training Canadian customer service staff.

🔹 Managed order entry, designs, materials, and inventory in a local warehouse for a multimillion-dollar packaging operation. Communicated with customers on shipment status and any deviations in final production yields.• Partnered with production planner to shorten lead times and negotiate customer’s expedited requests.• Processed packaging material claims for 75 brand owners using design and manufacturing specifications. • Improved the efficiency of the parts order fulfillment process through active participation and end-user testing of a new customer-facing E-Business tool; trained and mentored clients and colleagues in its use.• Managed customer spare parts backorders and trained new staff on the manning of the 24/7 parts team.

🔹 Sourced and purchased components from third-party vendors and processed large consolidated spare parts orders from central warehouses, including verifying the accuracy of deliveries and stocking of all items.• Picked, packed, and shipped orders to customers using third-party providers such as UPS and FedEx.• Delivered excellent customer service while processing orders via SAP and proprietary in-house systems.• Managed backorders for approximately 40 external customer filling sites.• Researched customer queries for spare parts using printed materials and digital databases.• Served on the 24/7 emergency spare parts team, processing urgent orders after hours to customer sites.