Jeff Fivecoat Email and Phone Number
With significant experience in the healthcare industry, I am an accomplished account manager and client specialist delivering service excellence, enhancing customer satisfaction, and improving business processes for various clients and partners. My credentials include managing the full-service experience for commercial, state, and municipal clients, ranging from small groups to Fortune 500 corporations, with group sizes of 2 to 1200 employees in commercial, Medicare, and Medicaid benefits. Managing the full-service experience for commercial clients, I collaborate with multiple brokers and directly partner with clients. With an emphasis on delivering excellent service and engagement which play a crucial role in successful client renewal, demonstrating my ability to build and maintain strong relationships, ensuring satisfaction and loyalty.My competencies include:Customer Relations | Employee Benefits | Physician Network Management | Process Improvement | Client Retention | Program Sales | Small/Mid-Market Commercial Business Management | Project Management Presentation Creation & Delivery | Event Planning | Change Management | Contact Management | Medicare Advantage | Medicaid, Medicare, E&I | Medicare & Retirement Management | Salesforce | Service Now | Impact | Phycon | NDB | Metrix | OAO Applications | Multiple System Reporting | RFP Preparation (RFP Machine) | MS Office | Oracle
Sedgwick
View- Website:
- sedgwick.com
- Employees:
- 13251
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Client Services ManagerSedgwick May 2024 - PresentNashville, Tennessee, United StatesManage accounts of multiple client service programs and single large national programs; maintain client, client broker and key vendor relationships. Monitor program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention. Identify issues that impact customer satisfaction and solicit cross selling opportunities.
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Manager, Partner Data IntegrityUnitedhealthcare Jan 2022 - Mar 2023Nashville, Tennessee, United StatesLed team of seven professionals, providing guidance and mentorship during a transitional reorganization: instilled confidence in process changes and fostered adoption of new responsibilities with no attrition. -
Field Account Manager, Unitedhealthcare Employer & Individual Group ServicesUnitedhealthcare Jul 2019 - Jan 2022Phoenix, Arizona, United StatesManaged full-service experience for 70+ commercial clients with group size of 2-150; collaborated with multiple brokers and directly engaged with groups, providing mentorship and unilateral education.
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Client Service Manager, Unitedhealthcare Retiree SolutionsUnitedhealthcare Jun 2018 - Jul 2019Phoenix, Arizona AreaOversaw full-service experience for Medicare-eligible retiree plans in two states and a prominent municipal employee plan; maintained successful multi-million-dollar contracts through client partnership, mentorship, and unilateral education.
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Senior Physician Advocate, Team LeadUnitedhealthcare May 2016 - Jun 2018Primary lead for the team promoting strategic focus, education, and mentoring. Supporting leadership initiatives for service, training, and education through proactive resolution pathways. Managing key providers that require excellent partnering as well as trusted relationship management. Successful in achieving team effectiveness, position-specific goals, and innovative project management.
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Healthcare AdvocateUnitedhealthcare Dec 2013 - Apr 2016Phoenix, Arizona, United StatesProvided strong leadership, support, training, and education for Arizona's largest physician group, a subsidiary of UnitedHealth Group specializing in Employer and Individual, Medicare, and Medicaid performance.
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Senior Physician AdvocateUnitedhealthcare Apr 2009 - Nov 2013Phoenix, Arizona, United StatesEnsured delivery of exceptional service experience for medical providers and groups. Managed plans for Medicare, Medicaid, and Military-Veteran contracted providers, working with Healthcare Insurance administration for medical providers and groups.
Jeff Fivecoat Education Details
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General Studies -
Business Management/Office Administration
Frequently Asked Questions about Jeff Fivecoat
What company does Jeff Fivecoat work for?
Jeff Fivecoat works for Sedgwick
What is Jeff Fivecoat's role at the current company?
Jeff Fivecoat's current role is Client & Account Management, Relationships, Success, Retention & Growth.
What schools did Jeff Fivecoat attend?
Jeff Fivecoat attended Mesa Community College, South Suburban College.
Who are Jeff Fivecoat's colleagues?
Jeff Fivecoat's colleagues are Wibke Daubner, Bobbi Blankenship, Marine Sror, Teralyn Repp, Chantal Stam, Terry Guy, Brenda Walburn.
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Jeff Fivecoat
United States -
6psc.com, lifecarealliance.org, redcapitalgroup.com, pjc.com, rwbaird.com, redcapitalgroup.com
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