Jeff Flashner Email & Phone Number

Rockville Centre, Ny, Us

New York City Metropolitan Area

• Oversee the New York IT team, which is tasked with supporting over 200 users.• Ensure timely resolution of all issues by delivering prompt and effective service.• Manage IT teams across multiple offices for firm-wide projects, including the relocation of the firm, upgrading all laptops to Windows 11, and establishing Zoom accounts. • Participate in weekly IT meetings with team leads and senior management.• Generate and present reports and metrics for senior management.• The point of contact for resolving technology related issues for all users at the firm.• Guide and mentor the IT team in New York, offering leadership and support while ensuring adherence to firm-wide policies and procedures.

New York City

 Responsible for providing level 3 desk side support to New York based clients on all issues regarding hardware, software, printers and telephones Researched issues on various computer systems and databases to resolve complaints and answer inquires Assist internal customers by providing Audio/Video Conference support for presentations and meetings Perform hardware and software system configuration, maintenance, upgrades and troubleshooting of workstations, laptops, mobile devices and printers Imaged laptop / desktops for all incoming employees using Microsoft SCCM installation Responsible for showing all users how to setup and use the VPN desktop through VMWare Assist users in setting up Citrix application on personal tablets or laptops Provide administrative support of Microsoft Active Directory and Exchange solutions Assigned various projects to complete, by supervisors, managers and executive management Setup and maintained video conferences with our different offices around the globe Coordinated with vendor(s) on repair of and/or ordering of equipment Supervised team projects, including upgrading of 150+ Cisco Phones; and planned upgrade and re-image of all company laptops and desktops Cross-training with users in other departments to ensure workflow and streamline project completion

New York City

Responsible for providing telephone support to the entire HBO client base to find an effective resolution for all computer related issues while providing professional customer service.Manage customer expectations by setting realistic timelines for resolving issues.Troubleshoot through remote access on all software issues including Microsoft Office, password resets, IVO, ACE, Outlook, DRA, and other applications.Work directly with technicians to troubleshoot hardware issues such as PC and printer issues, conference room set ups, laptop and equipment requests, and provide support for all blackberry devices.Submit monthly metric reports that provide a daily breakdown of customer and helpdesk activities, calls, and objectives.Responsible for setting up laptops and other various equipment to provide IT support for live HBO sporting events such as HBO Boxing.Provide training on procedures, policies, responsibilities, and help desk functions.

New York City

• Intense interaction with SMBC client base, providing the highest level of customer support on time sensitive issues regarding hardware, software and telephone issues• Responsible for creating documentation for repairing or troubleshooting issues, as well as document the steps necessary to repair, related to account management• Train new employees on company procedures, policies and department objectives• Installed software to users pc / laptops• Assigned various projects to be complete, by supervisors and managers

Associate'S Degree, Telecommunications Technology/Technician

Education record