Jeff Floyd Email & Phone Number

Over seeing teams of Customer Service Representatives. Duties including answering questions from clients and resolving problems, setting goals to meet the needs of each team member as well as monitoring the progress and growth month over month. Excellent communication and technical abilities, as well as people skills. Maintaining a positive attitude that is willing to serve customers at all times. Lead a team of 10-15 Representatives super exciding their monthly and yearly goals. Set a clear mission and deploy strategies focused towards that mission. Develop service procedures, policies and standards. Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate reports. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment. Kept ahead of industry’s developments and would apply the best practices to areas of improvement Adhere to and manage the approved budget on a yearly basis . Excellent knowledge of management methods and techniques. Working knowledge of customer service software, databases and tools (CRM's.) ability to think strategically and to lead.Was promoted from Customer Service Representative on January 1, 2022

Mentor, Ohio

I was a territory representative specializing in inside and outside sales. I worked with current customers to make sure their material handling needs were being fulfilled and offered unique solutions to customer issues. Was in charge of cultivating new relationships, and growing a book of business within a pre determined territory.