• Led senior level IT associates in support of all applications within Global Manufacturing, Quality, and Product Development/Engineering, continued as a working manager providing technical vision and hands-on support for all existing SAP solutions while continuing to deploy new SAP capabilities• Coached and mentored new managers as part of IT succession planning in order to improve leadership bench strength• Served as an Agile leader within IT, optimizing existing processes as well as educating other IT managers on tools and best practices to align with strategic business priorities, maximize limited IT capacity, and create scalable and sustainable solutions. Transitioned team to virtual Agile ceremonies (sprint planning, team standups) to ensure full engagement from remote associates• Trusted partner and thought leader within Global Manufacturing, Quality, Supply Chain, and Product Development, ensuring strategic alignment between business stakeholders and IT and enabling a culture of continuous improvement

• Continued in role leading Supply Chain, Sourcing, Manufacturing, and Quality with additional responsibilities for Global Product Development/Engineering applications including PTC Windchill, Creo Parametric, Thingworx, Altium Nexus, as well as all integration to/from these systems and SAP ECC. Team expanded to seven experienced SAP associates• Onboarded new team members using enhanced Agile processes and ceremonies• Thought leader and primary architect for the expansion of final assembly manufacturing to a third-party partner. Responsible for overall design and implementation including BOM, costing, and engineering change interfaces with the new CM supplier.

• Managed and led a team providing technical and functional systems support for the global Supply Chain, S0urcing, Manufacturing, and Quality business teams. The team consisted of five senior-level IT associates collectively supporting SAP ECC (Suite on HANA), APO-DP (Demand Planning), SAP Sourcing, and an SAP Enterprise Portal (EP) which was used to provide the primary interface to global component suppliers• Fully transitioned team to Agile methodology and serve as ongoing Agile Trainer, Coach, and Visionary within IT. Recognized by implementation partner (LeanDog) to be one of their top Agile implementations• Used Agile processes to ensure alignment with top business priorities (projects and tickets) and to plan and size all work into MVP (Minimum Viable Product) and delivery within a 2-week Sprint cycle. Developed a sprint on-time KPI to measure team alignment to Agile processes• Active participation in IT and business strategy formation• Overall IT project manager and visionary for Moen’s multi-year End-to-End (E2E) Planning Improvement project that optimized and standardized SAP solutions within the areas of Forecasting, Master Scheduling, Material Planning, Manufacturing, S&OP, and included a multi-plant conversion from Repetitive to Discrete Manufacturing in all manufacturing locations• Led the successful implementation of SAP C/4HANA Service Cloud for the North American contact centers. Responsibilities included overall IT project leadership, C4-ERP integration and mashups, back-end ERP BAPI/Service development, MindTouch KM integration, and oversight/management of the consulting partner• Architected and implemented a component labeling solution used by all global suppliers to uniquely identify materials for automated goods receipt, palletization, and production line setup within the manufacturing plants• Developed new SAP tools to improve BOM accuracy by standardizing the creation, validation, approval, and transfer of BOM data within SAP

• Designed and developed a robust and scalable Engineering Change Management solution within SAP ECC which captures detailed change data and leverages automatic impact and approval determination, implementation tracking, and automated master data updates. ECR has been scaled to support new drawing/BOM creation, record-only and production Level 1-4 changes, manufacturing deviations, technical literature maintenance, and product deletions/reinstatements• Architected a complex QN-QM Order process to capture non-conformance costs for charge back against internal/external suppliers. Automated posting of material, labor, and related costs, automated the FICO debit process, and created an Invoice summary of all charges using SMART Forms which is e-mailed out to the suppliers when charges are applied• Configured and implemented Final (04) Inspection with associated Dynamic Modification for manufacturing inspection following production order confirmation• Created an end-to-end Customer Returns process which included return product identification, check-in, automatic material disposition, and automated release of Return Sales Order (RE) for customer credit• Implemented a custom Notification-based solution to track and manage all Voice of the Customer (VoC) issues captured by the contact center, customer, and field sales teams. This solution became the primary repository of all customer-facing issues and resolutions across the business• Expanded the use of supplier based QNs (Q2/F2) to include a standard 8D corrective action process, DMS attachment integration, Action Boxes to automate routine tasks, e-mail integration with suppliers, and all backend integration (via BAPIs) with external Supplier Portal (SAP Enterprise Portal/WebDynpro for Java)• Implemented a custom Incoming Inspection Lot consolidation solution that works without the need for SAP batch management, allowing multiple receipts to be consolidated for consistent sampling and inspection stock control

• Led the expansion of Moen’s use of the QM (Quality Management) module within SAP ECC:o Designed and developed an SAP solution for our North American contact centers using a custom Notification to capture consumer, demographic, product, and defect information and provided a direct interface to create no-charge sales orders for warranty replacemento Developed a comprehensive PPAP (Production Part Approval Process) solution using Quality Info Records (QIR’s), Inspection Lots, and custom reporting/user exitso Developed a solution to capture manufacturing product audit information using a custom Notification and custom screens/reports• Served as project lead and primary architect/developer of a variety of SAP-based Project and Portfolio management tools to improve integration with the New Product Development communities

• Quality Management (QM) Module lead and RICEF developer for Moen's multi-phase SAP implementation project• Oversaw and directed all project activities for the QM module team• Responsible for all module updates and representation with Project Management and the QM Power Users, Site Process Owners (SPOGs), and Business Process Owners (BPOGs)• Regularly delegated tasks to QM consultant and power users to meet requirements and project deadlines• Leveraged Decision Support Documents to obtain necessary approval on all SAP enhancements• Co-project leader and technical facilitator for the selection and implementation of a computerized Laboratory Information Management System (LIMS)• Developed client-server business systems using Visual Basic and Oracle to support plant and corporate Quality Assurance initiatives• Served as the primary IT representative for the Moen Quality organization and related functions in Manufacturing, Engineering, Procurement

• Senior Analyst and Project Leader in development of all client server business systems• Database Administrator for the Agency's Oracle database servers• Directed the implementation of the largest internal computer systems to date• Responsible for acquisition, training, and implementation of PowerBuilder and Oracle• Regularly met with upper management to discuss the Agency's projects and direction• Recommend changes to Agency policies to improve controls, integrity, and efficiency

• Developed programs using BASIC, C, and the UNIX shell language• Provided hardware and software support for the UNIX systems and internal PC support