Jeff Franks Email & Phone Number

Indianapolis, Indiana, United States

City Hall Noblesville Indiana

United States

Project leader for all new franchise store openings in helping design their network, phone systems, printers, and pc’s Manage wireless network for corporate office and 31 company stores using Cisco MerakiMaintain and administer all telephony, which include CUBE routers, voice clusters (UCCX, Unity, CUCM, and UCCE) on a hosted and on premise locations.Responsible for ensuring Quality of Service consistency throughout the organization.Work with third party cloud based vendor with our UCCE platform to ensure call flow continuity throughout the call center environment.Create and maintain user voice/jabber accounts with hosted and on premise systemsMaintain and Administer switches, routers, firewalls, AP’s, paging systems for all 31 of our company stores.

Carmel, In

PC support for in-house users and assistance to the IS department. The position will maintain all internal PC’s and all issues relating to them including training, support and installation. In addition this position will provide PC support to the Company Store division. Candidate should have strong problem solving skills with a solid customer service attitude and focus.

Carmel, Indiana

Indianapolis, Indiana Area

Provide technical support via phone and email for all clients of the Helios Tanning Software.Troubleshoot client issues and problems with all hardware that includes: Printers, Bar Code Scanners, Fingerprint Scanners, Check/CC readers, External backup devices, Cash drawers, and T-Max timers. Coordinate constructional input with the programmers for the upcoming software releases and patches.Assist with maintaining updated documentation and procedures for the Helios Merchant Services Department.Perform everyday support for clients Windows 2000/XP Professional systems and Networking issues.

Monitor and report on all servers in the Data Center.Maintain 1st line of support for all servers in the Data Center for the 3rd Shift.Provide operational input for the implementation of new applications and hardware.Perform daily operational processes for all systems.Maintain and control daily system backups for Novell and NT environments.Assists in troubleshooting and implementing patches for the NT production and Test environments.Provide hardware maintenance for the all the servers in the NT Production environment such as: network adapters, memory upgrades, monitors, printers, and all other assorted peripherals.

Indianapolis, Indiana Area

Support users on software applications, troubleshoot problems encountered by users, and provide technical support to Help Desk Personnel.Perform installation and maintenance of computer hardware including: network adapters, memory upgrades, monitors, modems, printers, AS/400 terminals, and all other assorted peripherals.Coordinate with various vendors on hardware - software maintenance or problems.Maintain inventory lists of all computer related equipment throughout the Lottery and Regional Offices.Perform nightly file server backups and maintain the rotation of tapes.