Jeff Fuller Email & Phone Number

Systems Engineer I• Windows Patching• Server builds in vmwareAcomplished Projects• Infogix Rollout that saved Fidelis millions of dollars by doing a particular data gathering process that is labor intensive.• Facets rollout for stage

Buffalo/Niagara, New York Area

• Provide level 3 troubleshooting and break fix for HQ and about 120 field sites.• Manage Cymphonix which is a web filter appliance.• Setup and deployed new servers to upgrade their outdated hardware.• Create new group policies in GPM.• Support the existing Active Directory infrastructure.• Promote domain controllers.• Install and support Vmware ESXI.• Install and support Citrix XenApp.• Document procedures in confluence.Accomplished Projects• Cymphonix rollout (currently 80% complete).• Springfield Baseball Tangent Server Upgrade.• Sequoia Park Server Upgrade (SMS, Domain Controller, File and Print).• Tampa Bay Hockey Server Upgrade using vmware ESXI 5.1 update 1.• Windows 7 migration.• Field PC workgroup to domain migration at multiple sites.• Rebuilt Citrix server for Niagara Falls in a timely manner so they can do their back of house work.• Rebuilt the vmware host for Texas Baseball when 3 hard drives failed in a timely manner so they can perform their back of house work before their events.

• Provided level I phone support for over 50 thousand of Delaware North employees and subsidiary customers.• Triaged support calls to level 3 support for critical outages.• Provided computer related troubleshooting and problem solving for onsite users.• Processed equipment and mobile procurement orders.• Set up, maintained, and upgraded equipment and mobile devices.• Document troubleshooting procedures for various issues and problems. Updated and improved aging documentation.• Designed and implemented a computer setup checklist worksheet to be affixed on a computer if delegation is needed.

Buffalo/Niagara, New York Area

• Monitored alerts using sitescope. Triage Altiris tickets to applicable support groups. Call on-call for critical outages and provide information for incident management.• Created AT&T tickets for WAN outages and monitor problem• Monitored multiple tapes using data protector and trouble shoot issues if backup fails.• Performed night audit routine for third shift

• Provided phone technical support for about 800 users for the Mueller Services Website.• Troubleshoot and problem solve onsite users with computer related problems.• Set up, maintain, and upgrade 200 PCs, 20 servers and network related devices.• Performed anti-virus management.• Researched, developed, and documented troubleshooting procedures for various issues and problems.• Maintained Active Directory, Group Policy, and Windows Server Update Services.• Use imaging software to backup and restore PC’s.• Created VB scripts and batch files to do various tasks such as determining the current calendar quarter and create backups based on the quarter or run daily backups of image files by scripting robocopy.Accomplishments• Built a Windows Server Update Services.• Migrated SQL 2005 WSUS data from an old server to a newer Dell PowerEdge server.• Researched and implemented Microsoft Search Server Express 2008 (SharePoint 2007) on a windows 2003 64bit server using a Dell PowerEdge server. Later this was used in production.• Researched and implemented a Virtual Server using Microsoft Virtual Server 2005 sp1 on windows 2003 64bit server using a Dell PowerEdge 2950 with RAID-1 OS and RAID-5 Data.• Designed and implemented a PST archive backup methodology using various VB and BAT scripts.• Setup a fully functional domain network using windows server 2003, exchange 2003/2007, and virtual machines to test updates and network related products.• Performed R&D work such as researching and implementing an intrusion detection and prevention system.

8/2005 – 5/2007• Troubleshoot user problems and train users in operation of application software.• Set up, maintain, and upgrade about 180 PCs and related network devices.• Assist with system backup and restore procedures using Veritas Backup Exec.• Research, develop, and document troubleshooting procedures for various issues and problems.• Post and track used equipment sales on eBay.• Track and maintain computer inventory using Track It! v5.0.• Used Ghost 8.0 server to create or restore PC ghost images.• Remote installation of software via Active Directory.Accomplishments• Converted Distribution Groups to Query-Based Distribution Groups in Active Directory.• Researched and set up a WSUS Server for control over Microsoft automatic updates.• Researched Daylight Saving Time and applied appropriate updates using Active Directory and WSUS across ~180 PC’s. Applied updates to blackberry devices via USB.

Lockport, Ny

• Troubleshoot user problems and assist users in problem solving• Set up, maintain, and upgrade about 60 PCs and related network devices

Bachelor Of Science In Computer Information Systems, Computer Programming, B+

Associates Of Science In Computer Science, Computer Science, B+