Experienced technology professional looking for a new opportunityDedicated proven professional of 15+ years in the mass notification arena serving Public Safety, Health and Charity Organizations, among many others providing telephony, SMS, email delivery methods. Experienced in building, training and managing technology teams over a wide variety of disciplines including ESRI ArcGIS, MS SQL, Telecommunications (PBX, VoIP, Contact Center, IVR, CTI, Dialers, ACD), Troubleshooting, Infrastructure, Product Development, Customer Service and Support both internal and customer facing. Continuous successful track record in the creation and delivery of solutions resulting in high degree of customer satisfaction and retention.Areas of Strength & Expertise:• Team Building & Leadership.• Develop/Facilitate project plans.• Account Relationship.• Client/Staff Product Training.• Help Desk support.• Processes & Procedures.• MS Servers (physical & virtual)• MS SQL• ArcGIS• SaaS• Network design.• Meeting Coordination/Presentation.• Project Plan Development and Execution.• Define/Manage risks and issues.• Vendor interface and negotiation.• Documentation requirements.• Conflict resolution management.