Jeff Gilbert Email & Phone Number

Livingston, Nj

Provide IT support for the firm's New Jersey office

New York, Ny

Provide IT support for the firmSupport C-level Executives as well as PartnersAssist users in a time-sensitive environment while working with confidential dataTroubleshoot and resolve user issues in a timely fashionRemotely assist users at client offices and at homeRe-image desktop and laptop computers using MDT and GhostPrepare conference rooms for presentations and meetingsRewire conference rooms for A/V purposesSetup and provide support for events and meetings at external locationsResponsible for Blackberry and iPhone setup and administrationiMac supportPatch network cablesSupport of Bloomberg terminalsResponsible for knowledgebase management as well as asset inventory managementProvide late night and weekend phone supportWork with vendors regarding hardware warranty replacement and upgrades

New York, Ny

Provide desktop PC support for the agencyProvide support to outside agencies including NYCTV, LMCCC, GIPEC, BBP, EEPC, HYDC and BOCSupport executive staff and high level usersTroubleshoot and resolve user problemsHardware deployment and software installationPrepare conference rooms for presentations and meetingsE-mail migrationsConfigure laptops for DOITT employees including setting up the wireless connectionAsset inventory managementBlackberry setupRe-image desktop and laptop computers using Remote Installation Services (RIS) and GhostBuild and upload new images for future re-imagingCreate and manage LAN accounts and PC's in Active Directory and DRA

Installed and configured hardware, software and networking components Installed application softwareMaintained client hardware and software inventoryPerformed maintenance and troubleshootingAdded and replaced internal components, hard drives, video and sound cards and memory