P&L and People Leader of the North America Services Organization for the AC Power line of business. The 600+ employee organization delivers project leadership, start-up & commissioning, planned maintenance, upgrade, and break-fix solutions for critical infrastructure equipment (UPS, power distribution, energy storage, etc.).

Services Operational Leader of the Mid-Atlantic region for the AC Power line of business of Vertiv, a world-leading provider of critical digital infrastructure solutions for the data center, telecommunications, and retail industries.

Providing Operational and Sales consulting services for industrial and/or technology-focused businesses. Offerings include, but are not limited to: interim Executive Leadership as COO, Head of Operations, VP of Operations, VP of Supply Chain/Manufacturing or VP of Sales; Operational Excellence and Continuous Improvement/LEAN program launches; focused Operational Excellence projects (long duration, high capex/resource spend) or efforts (short duration, low capex/resource spend); software platform operationalization for Field Service businesses; start-up business Commercial and Operational readiness assessments; turnkey industrial project feasibility studies.

Led Service Operations & Sales for the LiftOne division, a material handling solution provider representing Hyster-Yale Group in AL, NC, SC, TN, and GA. The $400M operation consisted of 500+ employees across 18 branches.

Led operations for the Power Systems division, a CAT dealership for on-highway diesel engines, industrial power generator sets, and other diesel and natural gas-powered engines for various industrial applications. The $200M operation consisted of 130+ employees across 4 branches in Western NC.

Scope expanded to include operational and strategic responsibility for all 7 Global Service regions while maintaining responsibilities as the North America (NA) Service Director. Total Global Services P&L of 300+ employees produced annual aftermarket Services and Parts revenues of $100M and 40% CM while performing turnkey installations for the $600+M Inspection Technologies business.Impacts include: Influenced CEO to approve +15% in Services resources despite flat installed base growth expectations, resulting in another 25% reduction of customer down systems and 25% Services revenue growth with 3-pts of CM% improvement; integrated Global Technical Support into Global Services organization, delivering 50% remote fix rate vs 35% in previous year, 50% reduction of customer down systems, 85% reduction in open escalated Customer Issue Resolution cases, and 60% reduction in Technical Support cases >100 days old; deployed and operationalized Salesforce.com as the case management platform and ServiceMax as the field service platform with cloud-based visual management dashboards for KPI operating rhythms.

Based on demonstrated success in NA, scope expanded to include the Europe and Russia/CIS Regions. The 3-region/4-layer collective of 250+ employees produced annual aftermarket Services revenues of $90M and 35% CM. Impacts include: Drove 34-pt improvement in Europe region Net Promoter Score (NPS); drove customer service recalibration and complete restructuring of the Field Service organization, deploying the Supporting Service Agreement fulfillment model to Europe to drive Key Account focus resulting in annual Service Agreements with major automotive Key Accounts, and setting the foundation for the creation of the Europe Region Aftermarket Center. Experience obtained in overcoming cultural boundaries to align the 2 biggest Service regions into a standard operating framework, while leading an international factory repair transfer-of-work.Awarded the CEO Performance Award for Q4 2015 for securing $1.2M first-of-its-kind fleet-wide Service Agreement with 50-system Key Account, delivering 85% improvement of on-time delivery of preventative maintenance and 95% improvement of on-time delivery of break-fix Service.

Upon a reorganization of the NA Region whereby directors lead by product line rather than sub-region, assumed responsibility for Inspection Technologies. Inspection Technologies is a division of GE Oil & Gas, and is a world leader in advanced non-destructive testing utilizing electromagnetic, x-ray, ultrasonic, and remote visual inspection technologies. The 4-layer organization of 80+ employees and 3 factory repair operations grew from $30M in annual revenue and 5% CM to $40M in revenue and 40% CM. Impacts include: launch of the Aftermarket Service Center for better regional enablement to drive improved customer up-time, selling a first-of-its-kind Service Agreement serving as the basis for global deployment of the Service Agreement product, and driving a 40-pt CM% and 30-pt NPS improvement for Field Services. This was accomplished through: talent upgrades, improved resource productivity, LEAN action workouts, complete org restructuring for improved operational accountability, consolidation of 3 ERP’s into SAP, deployment of ServiceMax as field service platform, and launch of SAP workflow routers for factory repair. Supply Chain experience obtained in materials management and spare parts and factory repair fulfillment, and Commercial experience obtained by commercializing and selling the aforementioned Service Agreement. Awarded ‘Region of the Year – Margin Improvement’ for 2013.

Operational and functional leadership of the North Region Services P&L serving the Bently Nevada, Controls Solutions, Measurement & Sensing, and Inspection Technologies product lines within the Measurement & Control suite of product lines. The 4-layer organization of 100+ employees produced annual revenues of $60+M (50% in Field Service, 20% in Spare Parts, 10% in Rentals, and 20% in Factory Repair Services) and 46% CM in operations throughout the Northern US and Canada. Impacts include: integrating 4 product lines into a common operating and commercial framework with customer-focused KPI’s, along with upgrading talent in key leadership positions and more strictly managing performance of technicians/engineers. Significant Commercial experience obtained in deploying commercial excellence tools/processes (Services rate sheets, ITO-OTR process, and standard quoting templates). Awarded ‘Region of the Year – Environmental, Health, and Safety’ for 2012.

Operational and functional leadership of the Services segment of Bently Nevada, a division of GE Power Systems and a world leader in rotating machinery protection and condition monitoring solutions. Responsibility began with the $7M, 45% CM, 10-Field Engineer retrofit projects business for the Northeast US Region. Over the course of several regional and business consolidations, received 2 promotions to lead the $15+M, 45% CM, 35-Field Engineer retrofit project, systems & instrumentation, and systems integration business for the Northern US Region. Business and team metrics revolved around safe field execution, customer and employee satisfaction, talent management, continuous improvement, sustainable financial growth, and LEAN execution in the field.Awarded Global Services Service Manager of the Year from Global Services GM in 2008.

Led full-turnkey rotating machinery control and condition monitoring system field installations in the Fossil and Nuclear Power Generation and Oil & Gas refining verticals in the Northeast US, Romania, India, and China. Responsibilities included mechanical and electrical design, craft labor (electrical, mechanical) procurement and on-site supervision, oversight of other GE Field Engineering resources, and overall project performance as demonstrated by as-executed vs as-sold CM, revenue growth via scope increase/change orders, EHS KPI’s, project timeliness, and timely punch list close-out. Projects ranged in value from $300K - $3M. Awarded several Customer Service awards for project execution excellence in safety and quality.

Participated in 3 internships by which I rotated through field sales, mechanical design, and project execution assignments in the Power Gen and downstream Oil & Gas industries.