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THE VALUE I BRING As a customer-focused retail executive, I bring 40 years of corporate and field-level retail store operations experience in leading organizations including Walmart, Kohl’s, and Meijer Companies. Throughout my career, I have gained a vast array of experiences ranging from store operations, engineering, P&L management, and customer care centers. I have catalyzed bold changes in corporations by envisioning sustainable operational strategies built on the foundation of workforce management, ways of working, and organizational design to enable long-range planning and strategic delivery. I feel energized by resolving corporate challenges by combining expertise in portfolio and program management and implementing Six Sigma, product, agile, and waterfall methodologies. I believe that strategic workforce management is critical to sustain company success, and enjoy using machine learning and artificial intelligence tools to improve forecasting metrics in conjunction with engineered labor standards.Being a servant leader with operational, business, and financial acumen is the key to my success. I bring value to customers, employees, and shareholders by putting strategies and tactics in place that foster autonomy and problem-solving while leaning hard into development and unvarnished communication.► A FEW CAREER HIGHLIGHTS ✓ Over 30 years of experience providing vision and leadership for corporate and field-level retail store operations, workforce planning, productivity improvements, and adoption of retail industry best practices.✓ Galvanized operations across 4000+ stores with 1.2M Associates, opened 500+ retail stores, and captured $3B in savings via process reengineering, strategic workforce planning, and technology improvements.✓ Managed retail portfolios and hundreds of programs to move the business forward, drive operational excellence, support sales and customer service, and retain top talent.► MY HOBBIES:I love the outdoors, sports, and spending time with my family.► MY CONTACT INFORMATION I am now seeking to leverage my corporate consulting capabilities to help retail organizations strategically, and facilitate transformation of their workforce management, customer service, and employee satisfaction. Please network with me here or email me at JGorman63@gmail.com
Scout Retail Consulting
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Retail ConsultantScout Retail Consulting Feb 2021 - PresentRetail expert with 40+ years of retail experience. Providing guidance on strategic planning, retail operations, workforce management, process improvements, technology implementation, project management and organizational structure. Providing methodologies that ensure root cause solutions to retail challenges while gaining alignment throughout the organization and realizing desired outcomes.
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Vice President Of Central OperationsWalmart - Retired Oct 2014 - Feb 2021Vice President of Central OperationsIn this executive role, I held P&L accountability and provided oversight for the Walmart US Customer Care Center Operations, store scheduling, system development projects, workforce planning, and payroll wage allocation. I developed a 5-year strategic plan to elevate the customer experience and overall store efficiency for Walmart US Central operations. I also provided leadership for the Walmart US Central Operations Portfolio Management Office consisting of 160 programs and a centralized project management team. During my tenure, I led 6 direct reports and 1,300+ Executive Associates, and provided oversight for strategic workforce management across 4000+ Walmart stores with 1.2M Associates, talent development, and succession planning.Some key initiatives and accomplishments include:► Implemented a holistic customer experience strategy with front-end checkout and customer service desk that elevated customer experience while reducing multibillion-dollar operating costs.► Instituted agile methods to solve business problems that were adopted by executives within Walmart US segment.► Deployed a new scheduling and budgeting system that changed the overall staffing strategies by enhancing the stores’ customer and associate experiences through improved execution.► Instrumental in building the Every Day Low Cost (EDLC) way-of-working for Walmart US that integrated governance, agile, product, and waterfall methods, and captured multibillion-dollar annual savings.► Drove improvements on the US Walmart Customer Care Center, cutting contacts annually by 5%-7% for 3 years in a row.
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Senior Director Of Store InnovationWalmart Mar 2011 - Oct 2014Bentonville, Arkansas, UsSenior Director of InnovationIn this role, I was selected to drive innovative ideas for operating Walmart stores more efficiently and elevating the customer experience. I provided leadership and direction for Project Management Office (PMO) for Walmart US and 25 Executive Associates, managing store payroll wage allocation, store scheduling, and workforce management. I also introduced new processes and led system development projects to improve productivity of store employees. Some key initiatives and accomplishments include:► Implemented workforce management productivity improvements realizing multimillion-dollars in wage benefits.► Drove scheduling system enhancements to provide Associates opportunities to maximize their paychecks while improving Associates' availability to serve customers.► Instituted new processes in produce that helped improve comp sales without increasing workload for store Associates.► Established key communication platforms that provided real-time business information directly to the Associates performing the work while improving their ownership and productivity.► Optimized merchandise replenishing methods from the stockroom to the sales floor. -
Vice President Of Best Practices And Project ManagementKohl'S Department Stores Aug 2006 - Mar 2011Menomonee Falls, Wisconsin, UsVice President, Best Practices & Project Management In this position, I provided strategic and tactical leadership to develop and implement world-class retail operations best practices and drove continuous process and staff productivity improvement initiatives across all core functional areas for 1000 stores. I managed 6 direct reports and influenced corporate change and decisions on information technology, store payroll budgeting, labor standards, store capital dollar management, policy/procedure documentation, and communication. Some key initiatives and accomplishments include:► Reengineered logistics and distribution methodologies from the ground up for 1,000-stores network, increasing efficiency by 21%.► Captured multimillion-dollars in annual payroll savings through the development and implementation of large-scale cost-control efforts across merchandising, marketing, and other functional areas.► Transformed store chain Marcom production/distribution program by introducing advanced push-pull on-demand technology solution that reduced waste and reprints by 20%.► Achieved a 12% improvement in national customer service enhancement metrics through operations optimization initiatives involving reallocation of non-customer-facing store staff to customer-facing service and support roles. -
Director Of New Stores And RemodelsKohl'S Department Stores Nov 2001 - Aug 2006Menomonee Falls, Wisconsin, UsDirector, New Stores & RemodelsIn this role, I developed and implemented net-new methodologies, infrastructure, best practices, and enterprise-wide support processes to accommodate rapid, large-scale, and concurrent multi-store openings. I was directly accountable for all aspects of opening 500+ stores including budgeting, logistical planning, staffing, training, and pre-opening. I also provided full-phase leadership and direction to local field management teams from construction turnover to the grand opening.Some key initiatives and accomplishments include:► Completely reengineered Kohl's legacy store opening process to reduce new store set up time by 33%, cutting 14 days from pre-opening schedules without adding expense from resource multipliers. ► Slashed 98 calendar days from a 26-week store remodel construction process, reducing store remodeling sales losses by 50%+ while improving customer satisfaction.► Architected and implemented a pre-opening merchandise location system that significantly improved the merchandise put away process while effectively reducing associated payroll by 15%. ► Evaluated field hiring processes and developed/instituted a group interview process that streamlined and shortened the employee hiring process and timeline and improved the quality of the selection process.
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Director Of Supermarket OperationsMeijer Jan 1985 - Nov 2001Grand Rapids, Michigan, UsDirector, Supermarket OperationsIn this role, I directed Meijer stores' supermarket operations including produce, bakery, meat, seafood, grocery, and deli, and ensured compliance with health, safety, and regulatory policies, guidelines, and requirements. I also supervised 7 direct reports and guided all multi-store field leaders to ensure they met productivity standards. Some key initiatives and accomplishments include:► Worked closely with the Department of Agriculture, health departments, and other state and federal regulatory agencies to ensure corporate operations compliance with state and federal regulations. ► Reviewed, revised, and set policies and procedures for all supermarket departments; performed onsite inspections, monitored store leadership to ensure strict adherence to health and safety requirements. Earlier Experience at Meijer Companies, Limited included:✓ District Manager | 3/1997 – 8/1997✓ Store Director | 1993 – 1997 ✓ Line Manager | 1990 – 1993 ✓ Grocery Manager | 1987 – 1990 ✓ Night Grocery Manager | 1985 – 1987 -
Director Of Process ImprovementMeijer 1985 - 2001Grand Rapids, Michigan, UsDirector, Process ImprovementAs a Director of Process Improvement, I was charged with high-visibility initiative to analyze and improve all enterprise-wide field operations processes. I managed 5 direct reports and held responsibility for opening new stores and completing remodels from an operational perspective. I also initiated, developed, and implemented large-scale process improvement initiatives in key functional areas including truck processing, point of sale, ad set, and price change execution.Some key initiatives and accomplishments include:► Collaborated cross-functionally and directed store planning, construction, and merchants in leading the design of store attributes for non-sell areas. ► Managed new store planning, promotion, staffing, merchandising, employee training, and post-opening support.► Implemented a net-new store structure that separated operational tasks from customer-facing tasks providing for measurable improvements in both customer service and store operations.► Leveraged industry best practices to design a comprehensive operational standard, roadmap, and project plan for the overhaul of Meijer new stores and store remodeling processes.► Championed and drove adoption of new technology solution that allowed sales floor staff to quickly find merchandise in the large Meijer's stores.
Jeff Gorman Skills
Jeff Gorman Education Details
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Grand Rapids Community CollegeBusiness Management
Frequently Asked Questions about Jeff Gorman
What company does Jeff Gorman work for?
Jeff Gorman works for Scout Retail Consulting
What is Jeff Gorman's role at the current company?
Jeff Gorman's current role is Retail Operations Executive ✦ Retail Consultant✦ Ex-Walmart✦ Strategic Planner.
What is Jeff Gorman's email address?
Jeff Gorman's email address is jg****@****art.com
What is Jeff Gorman's direct phone number?
Jeff Gorman's direct phone number is (631) 231*****
What schools did Jeff Gorman attend?
Jeff Gorman attended Grand Rapids Community College.
What skills is Jeff Gorman known for?
Jeff Gorman has skills like Retail, Leadership, Training, Management, Inventory Management, Merchandising, Store Operations, Team Building, Process Engineering, Process Improvement, Strategic Planning, Budgets.
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