Jeff Grant Email & Phone Number

Newmarket, Ontario, Canada

Responsible for the design, scope development, mapping business processes toContact Centre systems, platform implementation and operation, client contact routing, validation testing,change management of in scope systems, and mapping/documenting interfaces.

Newmarket

Synapse Consultants has been in business for nearly a decade, with well over 100 customers. Throughout this time, we have successfully established meaningful contacts within the Communication industry, meaning that not only are we knowledgeable with your portfolio, but we are privy to pricing in nearly all aspects of communication that is either just coming to market or not available to non -consultants. At this point, we are aware that any savings that companies can realize is a bonus, and we thrive on providing cost protections. The concept of our business is that we are able to manage all aspects of your needs: Bill Auditing Cellular Phone programs System Procurement Portfolio Management Infrastructure EnhancementsEssentially, our value proposition is that we are able to deal with your entire portfolio, typically lowering your existing costs by between 40-60%, increasing your capacities, and working with your IT department to provide not only confirmed cost certainty, but more budget to work with. Regardless of the Communication project, we are capable of getting what you need, for less of an investment than you would otherwise make, while alleviating the time investment that you would have to make. To simplify further, we partner with you to represent your interests and needs, take the confusing and complicated Communication portfolio off your hands, all while lowering your costs.