● Defined, developed and implemented operating and financial requirements for VCS Food Operations Program with annual sales in excess of $200 million to include; 200 Café’s, 170 Starbucks We Proudly Serve Coffee Shops and 2,800 Vending machines. ● Assessed P&Ls and personnel costing measures to gauge productivity requirements. Monitored the programs' financial performance and made timely decisions for achieving financial objectives. ● Analyzed sales data and gross margin, including projected sales and gross/net income.● Ensured programs adhered to Federal, State and regulations.● Regularly analyzed and identified trends in specific locations or marketplaces. ● Communicated strategy to C Suite leadership and field management. ● Negotiated national contracts with vendors to include; US Foods, Starbucks, Vistar, McLane, PepsiCo and Coke USA. ● Developed business plan forecasts models for existing and potentially new revenue streams● Created and implemented VCS cafe concessionaire business model utilizing outside vendors to assume space in an underperforming café concepts paying royalties on sales; resulting in higher net income and lower personnel costs.

● Oversaw business operations of 170 VCS Starbucks We Proudly Serve coffee shops and vending operations spanning over 173 VA Medical Centers with over 2,800 machines generating over $50 million in combined annual sales yearly. ● Managed the expansion of We Proudly Serve coffee shops from 141 to 170 while driving sales from $32M to $41M. ● Overhauled VCS national vending strategy to streamline and modernize program by reducing underperforming units and developing measurable metrics to reform productivity and inventory resulting in double digit operating income percentage increases in the face of double-digit sales decrease. ● Directed national roll out of cashless vending program to over 1,100 machines resulting in sale increase in excess of 15% nationally. ● Assisted with the management of over 200 café locations with sales exceeding $150 million a year. ● Negotiated with vendors and manufacturers while working with the Contracting Officer to ensure compliance to all federal acquisition laws.● Developed and briefed Leadership on identifiable metrics that help improve effectiveness within the business lines while also identifying any potential opportunities or potential barriers. ● Collaborated with VCS Engineering on design, layout and construction of VCS concepts in VA owned / leased facilities.● Supported VCS operations and Mobile Emergency Nutrition Units in times of deployments for hurricanes and other natural disasters.

● Served as VCS representative at VACO to brief VA/ VHA Sr. Leadership on VCS business and projects between VCS Central Office (St. Louis) and VACO (Washington, DC).● Coordinated and participated in meetings / conference calls between VA Leadership and VCS Sr. Leadership including briefings to; Veteran Service Organizations (VSO), GSA, trade associations and national labor unions AFGE and NAGE.● Responsible for financial status; supervise and react to accounting reports to increase revenue and reduce costs while supporting and optimizing standardization of processes.● Prepared responses to all Congressional inquiries and Freedom of Information Act requests.● Worked closely with VCS and VA Public Affairs to promote VA and VCS in a positive light both in VACO and throughout VA highlighting VCS support of all VA rehabilitate games, Fisher Houses, Beds for Vets, Promo Funds and VA Homeless initiative.

• Lead VCS staff of 40 at two separate VA medical center locations to reach and surpass sales goals; combined sales of over $4.9 million FY 2010, 8% increase over PFY • Worked closely with Medical Center and Planetree staff to procure grant funding for VCS facility upgrades that would promote a more “patient centered care” atmosphere for visitors of the Canteen• Supervised flow of receivables; practiced problem resolution strategy pertaining to purchase order and invoicing discrepancies and amendments; increased contact with vendors • Established good working relationship with local unions in order to mutually benefit from a dynamic Human Resources model

• Lead VCS staff of 21 to provide services to Veterans and their Caregivers that resulted in an increase in total sales to over $2 million - 26% increase over PFY• Oversaw Human Resources to include; recruitment, discipline, labor relations and employee development• Accountable for adequate staffing levels within range of established productivity requirements without exceeding planned budget.• Upheld product and service quality standards by conducting ongoing evaluations and inspections to include; EOC (Environment of Care) rounds, weekly and monthly food safety and sanitation inspections and VCS internal audit review

• Received VCS Management Development Training• Managed and coached staff members on department standards• Assumed duties and served as the Acting Chief for multiple locations for extended periods of times. (Asheville, NC VAMC / Columbus, OH CBOC/ Washington, DC VACO)