Jeff Gresham Email & Phone Number

Walterboro, South Carolina, United States

Walterboro, South Carolina, United States

St. Louis, MO

• Defined, developed and implemented operating and financial requirements for VCS Food Operations Program with annual sales in excess of $200 million to include; 200 Café’s, 170 Starbucks We Proudly Serve Coffee Shops.
• Assessed P&Ls and personnel costing measures to gauge productivity requirements. Monitored the programs' financial performance and made timely decisions for achieving financial objectives.
• Analyzed sales data and gross margin, including projected sales and gross/net income.
• Ensured programs adhered to Federal, State and regulations.
• Regularly analyzed and identified trends in specific locations or marketplaces.
• Communicated strategy to C Suite leadership and field management.

St. Louis, MO

• Oversaw business operations of 170 VCS Starbucks We Proudly Serve coffee shops and vending operations spanning over 173 VA Medical Centers with over 2,800 machines generating over $50 million in combined annual sales.
• Managed the expansion of We Proudly Serve coffee shops from 141 to 170 while driving sales from $32M to $41M.
• Overhauled VCS national vending strategy to streamline and modernize program by reducing underperforming units and developing measurable metrics to reform productivity and inventory resulting in double digit operating.
• Directed national roll out of cashless vending program to over 1,100 machines resulting in sale increase in excess of 15% nationally.
• Assisted with the management of over 200 café locations with sales exceeding $150 million a year.
• Negotiated with vendors and manufacturers while working with the Contracting Officer to ensure compliance to all federal acquisition laws.

Washington, DC

• Served as VCS representative at VACO to brief VA/ VHA Sr. Leadership on VCS business and projects between VCS Central Office (St. Louis) and VACO (Washington, DC).
• Coordinated and participated in meetings / conference calls between VA Leadership and VCS Sr. Leadership including briefings to; Veteran Service Organizations (VSO), GSA, trade associations and national labor unions.
• Responsible for financial status; supervise and react to accounting reports to increase revenue and reduce costs while supporting and optimizing standardization of processes.
• Prepared responses to all Congressional inquiries and Freedom of Information Act requests.
• Worked closely with VCS and VA Public Affairs to promote VA and VCS in a positive light both in VACO and throughout VA highlighting VCS support of all VA rehabilitate games, Fisher Houses, Beds for Vets, Promo Funds.

East Orange/Lyons, NJ

• Lead VCS staff of 40 at two separate VA medical center locations to reach and surpass sales goals; combined sales of over $4.9 million FY 2010, 8% increase over PFY
• Worked closely with Medical Center and Planetree staff to procure grant funding for VCS facility upgrades that would promote a more “patient centered care” atmosphere for visitors of the Canteen
• Supervised flow of receivables; practiced problem resolution strategy pertaining to purchase order and invoicing discrepancies and amendments; increased contact with vendors
• Established good working relationship with local unions in order to mutually benefit from a dynamic Human Resources model

Muskogee, Oklahoma

• Lead VCS staff of 21 to provide services to Veterans and their Caregivers that resulted in an increase in total sales to over $2 million - 26% increase over PFY
• Oversaw Human Resources to include; recruitment, discipline, labor relations and employee development
• Accountable for adequate staffing levels within range of established productivity requirements without exceeding planned budget.
• Upheld product and service quality standards by conducting ongoing evaluations and inspections to include; EOC (Environment of Care) rounds, weekly and monthly food safety and sanitation inspections and VCS internal.

Asheville, North Carolina Area

• Received VCS Management Development Training
• Managed and coached staff members on department standards
• Assumed duties and served as the Acting Chief for multiple locations for extended periods of times. (Asheville, NC VAMC / Columbus, OH CBOC/ Washington, DC VACO)