Working with leading restaurant brands to implement & support their Online Ordering, POS, Loyalty, and other SaaS solutions.Managing overseas and domestic teams of IT professionals overseeing various POS, KDS, Online Ordering, Loyalty, and Custom front-end solutions.POS Menu Setup and Configuration with MICROS 3700 and Brink POS, with tight integration to Online Ordering and Loyalty platforms3rd Party Delivery and Online Ordering TroubleshootingDirect support of TSR and QSR restaurants of all sizes small and largeConcurrent management of multiple high-priority clients

Works closely with Executive and Marketing teams to update online ordering platforms and POS systems for Bertuccis, Bravo and Brio Brands.Ensures tight integration of Online Ordering and POS system - Consistently have a 99.99% order success rateImplementation, configuration, and testing of Fishbowl Promotion Manager system. Paytronix Gift Card implementation.Provides guidance and materials to training department to assist in training process for operators.Provides support for all Front of House and Back of House systems for the operations teamCreating and updating financial reports as necessary for the operations or executive teamsSuccessful setup & implementation of Virtual Dining brands across Brick and Mortar Locations On implementation team for transition from MICROS to Aloha POS systems.Network WAN & LAN troubleshooting with end users.Support of Desktop applications and computers across all restaurants.All Previous responsibilities listed with Bertucci's.

Project Manager for Bertucci's Mobile app. Lead role in sourcing vendor partners and working closely with selected vendors to ensure smooth transition. Successfully launched initial version of app including SSO, and integrations of current POS system & Online Ordering in August 2017, followed by next major release including Pay At The Table functionality in March 2018.Completed company wide roll-out of Windows 7. Ensuring all legacy systems are still functional after upgrade. New restaurant concept (2ovens) POS Configuration, Implementation and supportResponsible for the training and supervision of Help Desk ManagerHas overseen the successful rollout of 3 separate Online Ordering systems. Ensuring tight integration to the POS and order accuracy.Continuing responsibilities listed in previous Manager Of Restaurant Systems position

All configuration, changes, and additions to Micros POS system throughout company.Initial setup, rollout, and maintenance of Exit41 Online Ordering system.Critical team member of myCentral Rapid Deployment team, implementing the myCentral platform within 28 days. Named in CaseStudy/Press Release:http://www.micros.com/NR/rdonlyres/3CA4886C-F441-4DA1-8B20-9F8487582D20/0/BertuccisCaseStudy.pdfmyCentral Online Ordering system menu setup and maintenance.Help Desk troubleshooting of desktop computers, laptops, networks, and POS systems.Create and maintain reports.Installing and upgrading new POS systems and back office PCs.Maintaining and updating company intranet pages.

Micros 3700 / RES software and hardware setup, installation & supportWorking closely with customers to obtain site specific requirements and limitationsTraining restaurant owners, managers, and staffProject Management for entire implementation processEffectively completed tasks in an independent work from home environmentManaging the Implementation of 12 separate restaurants concurrently

Temporary PositionTroubleshooting internet connections including PCs, Macintosh, and network devicesProvided excellent customer service to ensure complete satisfaction with servicesTraining and Providing feedback to new representatives

SalesCustomer ServicePOS System

Provided high level customer service support. Implemented a standard response workflow for customer service inquires and orders through the Bloomingdales.com website.Efficiently organized the Kana E-Mail system to increase productivity, standardize responses, and shorten response times.