Jeff Grossman Email and Phone Number
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Management Certifications:
Spectrum
View- Website:
- spectrumscience.com
- Employees:
- 89405
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Vice President - Core And Backbone Network OperationsSpectrumEnglewood, Co, Us
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Vice President - Core & Backbone Network OperationsSpectrum Aug 2022 - Presento Led organization of 73 employees (4 direct, 69 Indirect) from Network/Principal Engineer to Sr. Director o Responsibility for all break/fix events across the national core & backbone route/switch, and optical networks. Maintenances for OPEX related activities, such as recurring OS upgrades to routers, switches, and optical nodes across the national footprint. o Enhancement of onboarding and training programs designed to bring new hires up to speed, enabling them to become proficient in their roles, more quickly o Development of new, and improvement of existing processes to streamline workflows into the operations organizationo Partnership with VPs of other NetOps organizations to develop relationships between teams and create combined troubleshooting flows per serviceo Key Successes from 08/2023 – 12/2023 Average Outage MTTR driven down from 328 min to 234 minutes Average Outage TTR within department down from 178 min to 144 min 15% reduction in total ticket volume through automation and self-healing efforts Containment of all break/fix events within Operations increased 90% to 98.5% 8% reduction in employees through natural attrition while increasing productivity through above metrics
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Sr. Director - Network Operations Sustaining EngineeringCharter Communications Mar 2021 - Dec 2022Greenwood Village, Colorado, United StatesResponsibilities include: - Lead team of Principle Engineers providing 24x7 escalation support for break/fix events across the National Core, Backbone, and Optical Networks at Charter - 17,000 nodes. - Audit, push, and compliance for standards adherence across all Core/Backbone/Optical nodes. - Bug tracking and risk mitigation techniques for all vendors equipment supported across the network - Code reviews to ensure necessary versions are being trialed for deployment to production - Providing training to the front-line break/fix engineers, making sure they have all knowledge and keys at their disposal to triage any incident. - RCA and OLA reviews to identify areas for opportunity during incident processes or interactions between Operational departments. - Direct project planning, capital budgeting and assist with business plan development. -
Director - Network Core EngineeringCharter Communications Nov 2016 - Mar 2021Denver CoResponsible for directing and managing the engineering staff and facilities of a front-line 24x7 core break/fix team. Supporting core operations, including technical services, service delivery, and network operations for all nationwide Charter properties and delivered services. Direct project planning, capital budgeting and assist with business plan development. Ensure a high degree of cross functional communication and participation in line with product deployment and support.
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Video Operations ManagerBright House Networks Sep 2013 - Oct 2016 -
Network EngineerBright House Networks Feb 2010 - Sep 2013
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Network EngineerAt&T May 2007 - Feb 2010
Jeff Grossman Skills
Jeff Grossman Education Details
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Information Technology
Frequently Asked Questions about Jeff Grossman
What company does Jeff Grossman work for?
Jeff Grossman works for Spectrum
What is Jeff Grossman's role at the current company?
Jeff Grossman's current role is Vice President - Core and Backbone Network Operations.
What is Jeff Grossman's email address?
Jeff Grossman's email address is je****@****ter.com
What is Jeff Grossman's direct phone number?
Jeff Grossman's direct phone number is +130371*****
What schools did Jeff Grossman attend?
Jeff Grossman attended Florida State University.
What skills is Jeff Grossman known for?
Jeff Grossman has skills like Networking, Routing, Cisco Ios, Computer Network Operations, Telecommunications, Ospf, Internet Protocol, Bgp, Ip, Tcp/ip, Voip, Dwdm.
Who are Jeff Grossman's colleagues?
Jeff Grossman's colleagues are Stephen Taylor, Lars Frawley, Sarah Alcala, Jonathan Caraballo, Callie Knapp, Chris Chavez, Jasmine Dalton.
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