• Overseeing and managing global business operations, focusing on providing exceptional last-mile delivery maintenance and repair operation services.• Collaborating with high-profile clients including Amazon, Lyft, UPS, and various others across the United States and Europe, ensuring seamless and efficient service delivery.• Leading and directing programs and data teams, fostering innovation and efficiency in operations.• Developing and implementing strategic operational policies and procedures to enhance service quality and client satisfaction.• Ensuring compliance with industry regulations and standards across different regions.• Analyzing operational data to identify trends, performance metrics, and opportunities for improvement.• Liaising between clients, teams, and stakeholders to ensure alignment of objectives and optimal resource utilization.• Spearheading continuous improvement initiatives to enhance operational efficiency and effectiveness.• Providing leadership and mentorship to team members, promoting a culture of excellence and continuous learning.

Implemented a strategic redesign that improved efficiencies, streamlined workflow, and reduced variable labor while enhancing customer experience and service delivery turnaround. Reorganized the company to ensure it met current business environments and delivered a more customer-centric process.• Streamlined multiple regions’ lead times from 30 to less than 7 days and developed a process to enhance customer support while reducing total headcount as a crucial effort due to Tesla’s unique position as one of the first OEMs to own both manufacturing and service. This occurred despite a 68% increase in new vehicles in 1Q21 and 1Q22.• Chosen by the Head of North America to lead a major restructuring effort of a 7K member organization, including realigning territories across North America to merge sales, service, and delivery into 1 organization while reducing fixed costs and improving customer experience. This led to director headcount reduction from 9 to 7.• Led all operations for $500B market cap company from East Texas, including Eastern Canada and Puerto Rico, including being recognized for creating and implementing global origination strategy and closing several innovative restructuring plans.

• Implemented Objectives and Key Results System to improve key performance indicators; five of six systems rated in the top 10 in North America• Implemented Constraints Based Management System resulting in a 150% increase in productivity YoY• Leveraged team members’ expertise to create and implement a 72-hour process that streamlined communication and reduced customer wait times by 33%• Focused leader development resulting in 60% of direct reports receiving promotions

• Established a team to assess, develop, and institute an inventory control and distribution system to increase supply efficacy, reducing inventory by 25%. • Analyzed existing organizational budget for inefficiencies; Spearheaded budget process improvement to effectively manage fiscal year 2016 and improve fiscal year 2017 and 2018 annual budgets.• Implemented personnel development program to increase individual and organizational performance resulting in three promotions.

• Assessed and restructured seven separate logistical sections, resulting in improved personnel readiness by 25%.• Designed training, logistical functions, and maintenance operations for a 142-person company resulting in a reduction of over $1 million in surplus equipment• Implemented constraints based maintenance flow to increase efficiency by 15%.

• Led a platoon of 33 soldiers and a civilian security force of 200+ personnel responsible for the security of over 1,000 personnel in Helmand Province, Afghanistan• Successfully conducted organizational change management in preparation for short-notice deployment with mission alteration, resulting in individual recognition at the Joint-Forces Level• Managed the transportation execution of $4 million worth of equipment and 130 people over 2,000 miles and across seven states ahead of schedule and without equipment loss as the Unit Movement Officer• Trained and mentored a 36-person organization through seven direct reports; Organized, planned and supervised training plan and personnel leadership development to meet organizational goals.