Lead It Process Architect
Current
Apr 2023 - Present
AeroLeads people directory · profile
Jeff Guthrie Email & Phone Number
Lead IT Process Architect
at
Arkansas Blue Cross and Blue Shield
1 work email found
@neustar.biz
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Lead IT Process Architect
Location
Oak Ridge, Tennessee, United States
Who is Jeff Guthrie? Overview
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Quick answer
Jeff Guthrie is listed as Lead IT Process Architect at Arkansas Blue Cross and Blue Shield, based in Oak Ridge, Tennessee, United States. AeroLeads shows a work email signal at neustar.biz and a matched LinkedIn profile for Jeff Guthrie.
Jeff Guthrie previously worked as Technical Project Manager at Transunion and Telecommunications Manager at Neustar.
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Email format at Arkansas Blue Cross and Blue Shield
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{first}.{last}@neustar.biz
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AeroLeads found 1 current-domain work email signal for Jeff Guthrie. Compare company email patterns before reaching out.
Profile bio
About Jeff Guthrie
Looking for a role as an ITIL/ITSM Process Specialist. While most of my 20+ years in Information Technology has been in Telecommunications, I have spent the last 5 years focusing on ITSM Process Engineering & Automation. In my last two years as a Telecom Manager, I was able to implement much of what I learned resulting in significant improvements in system stability, improved customer service and satisfaction, and decreased MTTR averages. These practices were soon adopted by our Internal Helpdesk to improve their customer service and satisfaction scores.My knowledge of ITSM Processes and understanding of customer needs led to my role as the Jira Service Management workstream lead as part of our larger Technology Transformation initiative. My primary object was to bring together and balance the needs of the customer, capabilities of the application, and governance requirements from the ITSM Process Owners and CIS Controls. This involved developing all new processes as well as deploying automated chatbots and other automations to provide a user-friendly end-to-end solution that also improved operational support capabilities and reduced MTTR times.As our Technology Transformation project is coming to a close, I am looking forward to finding a longer-term position as an ITSM Manager or Process Engineer developing and improving ITSM processes.
Listed skills include Telecommunications, Avaya, Telephony, Sip, and 23 others.
Current workplace
Jeff Guthrie's current company
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Arkansas Blue Cross And Blue Shield
AeroLeads page
7 roles
Jeff Guthrie work experience
A career timeline built from the work history available for this profile.
Technical Project Manager
This role is responsible for ensuring that technical capabilities of the application being deployed are in line with and satisfy the requirements of the associated process(es); develop process(es) to fit within the capabilities of the application; and coordinate resources across multiple business units to ensure the successful implementation of application and process(es).• Increased automation and efficiencies by identifying and eliminating manual steps through the creation of standardized procedures.• Led the implementation of Jira Service Management as part of team transformation efforts.• Designed Security Certification Lifecycle Management Program for Info Sec which would allow for the automation of the management of Security Certificates.• Merged and consolidated a product catalog for IT, Sales and Finance teams to provide the ability to automate processes across applications and business groups.• Developed a PoC that would automate the ordering and management of domains.
Apr 2019 - Feb 2023
Telecommunications Manager
Lead engineer on Neustar’s migration to from Avaya TDM to Avaya Enterprise IP supporting 12 locations and 100+ remote employees worldwide.Lead engineer in supporting Neustar’s telecommunications systems which include Avaya Aura, Avaya System/Session Manager, ACME SBCs, Avaya CMS, Office-LinX voicemail, CallCopy call recording, eCAS CDR, Sonexis conference manager, Texas Digital digital signage, Cisco Call Manager, Cisco Unity voicemail, Avaya Meeting Exchange, Avaya One-X clients, and Polycom IP7000 SIP clients.Responsible for identifying, sourcing, designing, and implementing improvements to Neustar’s phone system including migrating from Avaya Modular Messaging to ESNA Office-LinX for voicemail and Witness to Uptivity’s CallCopy for call center recording.Developed the Telecom Team’s process for managing day-to-day projects utilizing Scrum principles and Jira’s Kanban board.Currently updating the Telecom Team’s Service Catalog for use in the ServiceNow incident management software and developing the processes for the fulfillment of requests and incident resolution based on ITIL practices. Lead engineer in rebuilding Neustar’s customer support auto-attendant call tree which combined 46 product support lines into a single call tree. Also developed Neustar’s new inbound sales call flow which resulted in a 25% increase in sales conversions.Performed on-going billing and usage audits to eliminate unused services and maximize the efficiencies of required services which have identified over $200k over the past 2 years.
Dec 2009 - Mar 2019
Sr. Telecom Analyst (Aca/Ctp)
Developed, implemented, and manage Gannett’s current 1800+ seat Enterprise IPT deployment using Avaya 8700, 8500 ESS, 8300 LSP, G650s, G700s, G450s, CMS, IMS, and Modular Messaging over a dedicated MPLS Network.Project Manager on many other phone system installations ranging in size from 40 to 450 stations. Systems included, but were not limited to: Siemens HiPath 4000, Siemens HiCom 300H, and Cisco CallManagers.Provide consultative services to Gannett’s 150+ business units in regards to telecom practices, equipment purchases, vendor selection, system design, and technology deployment.And much more...
Apr 2001 - Nov 2009
Telecom Manager
Furniturefind.Com
Managed and performed all aspects of the Telecommunications Department. Duties included wiring; circuit card installation; PBX, CTI, and phone programming; call flow design and implementation; system administration; phone system repair, maintenance, and upgrade; project management; billing analysis; and vendor relations. Managed company’s Telecommunications systems at 6 different locations. Systems included Non-PBX systems, Lucent Merlin, Lucent Partner, and Lucent Definity G3 BCS. Voice Mail systems included Lucent Partner Mail, Lucent Intuity (Audix), and Meridian Mail. CTI system was Apropos Interaction Manager, on which I have received certification in Administration, Basic Programming, and Advanced Programming.
Jun 1999 - Dec 2000
Technical Analyst
Polaroid Digital Solutions, Inc.
Provided Tier 2 customer support for the Appraiser's Choice software suite.
Oct 1997 - Jun 1999
May 1989 - May 1993
FAQ
Frequently asked questions about Jeff Guthrie
Quick answers generated from the profile data available on this page.
What company does Jeff Guthrie work for?
Jeff Guthrie works for Arkansas Blue Cross and Blue Shield.
What is Jeff Guthrie's role at Arkansas Blue Cross and Blue Shield?
Jeff Guthrie is listed as Lead IT Process Architect at Arkansas Blue Cross and Blue Shield.
What is Jeff Guthrie's email address?
AeroLeads has found 1 work email signal at @neustar.biz for Jeff Guthrie at Arkansas Blue Cross and Blue Shield.
Where is Jeff Guthrie based?
Jeff Guthrie is based in Oak Ridge, Tennessee, United States while working with Arkansas Blue Cross and Blue Shield.
What companies has Jeff Guthrie worked for?
Jeff Guthrie has worked for Arkansas Blue Cross And Blue Shield, Transunion, Neustar, Gannett / Usa Today, and Furniturefind.Com.
How can I contact Jeff Guthrie?
You can use AeroLeads to view verified contact signals for Jeff Guthrie at Arkansas Blue Cross and Blue Shield, including work email, phone, and LinkedIn data when available.
What skills is Jeff Guthrie known for?
Jeff Guthrie is listed with skills including Telecommunications, Avaya, Telephony, Sip, Call Center, Networking, Cisco Technologies, and System Administration.
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