Who is Jeff Guyette? Overview
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Jeff Guyette is listed as Support Technician II at Aptarro, based in Jericho, Vermont, United States. AeroLeads shows a matched LinkedIn profile for Jeff Guyette.
Jeff Guyette previously worked as Customer Experience Coach at Freelance and Product Manager OPENSEA at Greensea Iq. Jeff Guyette holds Computer Science, Electrical Engineering from University Of Vermont.
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Aptarro
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Profile bio
About Jeff Guyette
As a foundational member of a small software company, I’ve had the opportunities to provide leadership, direction, and guidance to resources across organizations. With 20 years of experience ranging from global companies to startups, my focus and passion for delivering an extraordinary customer experience is superseded only by my passion for building successful organizations, developing thoughtful leaders, driving loyalty, and the retention of talent within this ever-changing and dynamic business landscape.With a documented history of success building highly effective, dynamic, and diverse teams across organizations, I’m excited to bring my knowledge, expertise, and vision to new organizations hungry for the leadership that transforms ordinary to extraordinary.Beyond all the professional work stuff… I’m a dad of three amazing daughters - two being twins! - and I’m a passionate advocate for increasing and improving diversity in the workplace. I’m striving to be the person - the leader - that my daughters will continue to be proud of. I develop people. Yes, teams. But the focus is on the people. I leverage my experience and time as a professional to be a mentor and guide for those I work with. “If you have the choice between being right and being kind. Be Kind. We could use a LOT more of that in the world right now.”Feel free to send me a Connect request and let’s build our community. Thanks for reading!
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12 roles
Jeff Guyette work experience
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Customer Experience Coach
Current
Freelance
Jan 2022 - Present
Product Manager Opensea
Sep 2023 - Jun 2024
Product Manager Of Opensea
May 2023 - Sep 2023
Program Manager - Osaap
Apr 2022 - Jun 2023
Manager, Customer Success At Qgenda
- Led the growth of the Customer Success Specialist organization from 7 to 40 employees- Guided organization through transformation from a disorganized, email-based reactive service model to a CRM-based proactive service model employing industry-leading standards, implementing internally developed best practices, and introducing cutting edge experience engineering approaches- Initiated and led migration and consolidation of legacy CRMs into a unified Salesforce ServiceCloud install- Created company’s CSAT survey process, enabling continuous customer-generated feedback leveraged by the Customer Success, Sales, and Marketing teams- Led introduction of Advanced Support service model, employing delivery standards utilized by world-class organizations- Developed and implemented pandemic-driven workforce strategies that leveled the playing field for remote and in-office resources, removing impact of geographic location
Jan 2020 - Jan 2022
Client Services Manager
- Directed teams across the Customer Success and Client Services organizations through post-acquisition process, unifying communications and processes through standardization of utilities and industry best practices- Unified previously separate Customer Success teams across multiple locations and platforms into one cohesive, highly performing group
Jul 2019 - Jan 2020
Archictect Of Client Services
Opentempo
- Built and directed the OpenTempo Client Services organization, including process creation, talent acquisition, service level agreements, documentation development, implementation and administration of Zendesk CRM, and administration of communications systems- Directed the collaborative closed-loop process between Services and Product development, leveraging CRM-sourced data to reduce service costs and empower the voice of the customer to drive new product value- Created and directed Client Services Program Management, providing a proactive, subscription-based service to customer organizations in need of high-touch, advanced strategic guidance- Designed and implemented strategic customer survey programs including NPS, CSAT, and CES, and achieving a world-class 99% satisfaction score every year from startup through acquisition- Led Services organization through 900% growth of customer base, including over 150 leading healthcare institutions that included Cleveland Clinic, MDAnderson Cancer Center, Mass General, Weill Cornell, and Vanderbilt- Central member of SOC 1 and SOC 2 Services and Operations compliance teams through Types 1 and 2 audits, detailing our industry-leading processes, ensuring continued compliance and uninterrupted pursuit of company’s strategic goals
Oct 2011 - Jul 2019
Imaging Solutions Upgrade Engineer
Project driven position - Primary responsibilities focus on preparation of customer site, followed by installation of upgraded software. Global responsibilities historically have included training of customer contact and/or immediate customer staff, initial research and resolution of customer detected/reported issues in software. Project time frame is usually 2-5 months in scope, and encompasses the standard array of Proj. Mgmt duties, including communication and collaboration with required resources, management of customer expectations, while ensuring project milestones are attained within the given timeframe.
Oct 2010 - Oct 2011
Imaging Solutions - Software Support Engineer
Provided Technical support and solutions to over 200 high profile Hospital Enterprises and Imaging Clinics nationwide. Additionally, provided ongoing one-on-one training to Radiology administrators in the use of the GE Centricity RIS-IC Radiology Information System (RIS). Other responsibilities included:- Mentoring of new engineering staff- Development and presentation of in-house training documentation for knowledge management solutions. - Provided ongoing software updates for over 30 dedicated customer sites.- Acted as director and mentor to a multi-skill, cross-team initiative designed to - and succeeding in - increase the communications and efficiency of workflow between multiple teams within a National Support Center.
Oct 2006 - Oct 2010
Software Support Analyst
Idx
Provided analytical support, application solutions and workarounds to over 200 Hospital Enterprises and Imaging Clinics nationwide. Provided ongoing training to Radiology administrators in the use of the GE Centricity RIS-IC Radiology Information System (RIS). Other responsibilities included:- Triaging of new arriving issues, determining proper (team) destination of the issue, ensuring the most accurate and efficient response to the issue.- Providing 1st response phone support to customer base.- Providing dedicated support and analysis to a list of select, high-profile customer sites, ensuring highest level of customer satisfaction.- Built and maintained excel knowledge-base of known internal application defects, resulting in increased efficiency of team members finding and referring to the correct defect.
Jun 2003 - Oct 2006
Maintenance Technician
Provided support/maintenance/technical expertise of multi-million dollar toolsets - encompassing the use of chemical, electrical, robotic, and high-vacuum systems - as part of the process of creating cutting-edge microchips.Included training in:- ISO9000 and 14000- HAZMAT handling, PPE and MSDS training.
Oct 1995 - Jun 2002
3 education records
Jeff Guyette education
Computer Science, Electrical Engineering
University Of Vermont
Information Technology
Panurgy
Coursework In General Electronics, Electrical/Electronics Equipment Installation And Repair, General
Vermont Technical College
FAQ
Frequently asked questions about Jeff Guyette
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What company does Jeff Guyette work for?
Jeff Guyette works for Aptarro.
What is Jeff Guyette's role at Aptarro?
Jeff Guyette is listed as Support Technician II at Aptarro.
Where is Jeff Guyette based?
Jeff Guyette is based in Jericho, Vermont, United States while working with Aptarro.
What companies has Jeff Guyette worked for?
Jeff Guyette has worked for Aptarro, Freelance, Greensea Iq, Qgenda, and Opentempo.
How can I contact Jeff Guyette?
You can use AeroLeads to view verified contact signals for Jeff Guyette at Aptarro, including work email, phone, and LinkedIn data when available.
What schools did Jeff Guyette attend?
Jeff Guyette holds Computer Science, Electrical Engineering from University Of Vermont.
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