Jeff Baggett Email and Phone Number

• Led successful $22M billing redesign project for Wireless Division. Aligned fifteen different applications to revise the billing format for the entire customer base.• Served as liaison between all stakeholders to ensure alignment on project requirements from inceptions through implementation. Built consensus regarding scope and delivery constraints.• Managed complex teams using various delivery methodologies such as Waterfall and Agile. Successfully integrated outputs to meet project deadlines.• Responsible for ensuring all project software releases are implemented smoothly across all applications.• Served as primary liaison with external client. Traced client requirements throughout the process. Focused on ensuring client is informed on project progress and that their needs are met or exceeded. Requested to remain on the project by the client. • Developed budget projections – consistently within 7% variance throughout the project. • Deployed resources assigned to the project to maximize talent, time and budgetary constraints.• Overseeing nationwide phased implementation across a variety of business cycles.• Ensure Sarbanes-Oxley and other regulatory compliance for each aspect of the project.• Responsible to keep Executive Leadership informed of project status, implementation and mitigation strategies.• Oversaw post implementation validation between IT and customers.

• Served as Subject Matter Expert (SME) and Project Manager for a mission critical network troubleshooting application. Application was integral to solving cellular fraud issues across a customer base of 156 million users.• Streamlined team roles and responsibilities on project teams. Model was so successful it was adopted enterprise-wide as a best practice. Allowed for the equivalent of one FTE per application to be reallocated to other key tasks at the enterprise level.• Created or refined multiple processes and procedures adopted across the enterprise to enhance team productivity and reduce cost. • Ensured successful bimonthly software releases.• Responsible for vendor oversight. Routinely audited projects to ensure compliance.

• Managed 8-10 key revenue impacting projects per year for billing systems.• Led cross-functional teams. Served as a liaison between internal Business Partners and Information Technology.• Oversaw the implementation of new technology initiatives related to new cellular technology such as Universal Mobile Telecommunications Systems (UMTS).

• Developed and implemented strategic plan for FTE redeployment across the South East Region.• Provided comprehensive employee performance reviews utilizing peer feedback from multiple sources.• Designed complex field operations staffing matrix and projections, incorporating customer demographics and expectations, to assist senior management staffing decisions.

• Managed IT teams and supported systems through two large scale acquisitions (Vanguard Cellular, Telecorp, Inc.).• Remotely managed the planning, training and implementation or a new 700 seat call center using new workstation standards.• Implemented successful call center conversion of 1700+ workstations during acquisition. Obtained 100 percent success rate on conversion.• Managed local call center expansion from 150 to over 900 users.• Diversified staff member training to significantly improve service level to end users without hiring additional staff. Eliminated the need for three additional FTE’s.

• Supported Space Command for NORAD with secure satellite links for classified locations. • Active duty stations included Colorado Springs and San Vito Italy.• Honorable Discharge.• Held Secret Clearance.