• Direct report Manager for Warehouse Coordinator and Installation Coordinator.• Oversees window and door replacement project workflows from when sale is complete through job completion and follow up services.• Assists Installation Coordinator by communicating directly with customers regarding status of products, delivery dates, and installation dates.• Responsible for coordinating with sub-contractors and outside vendors. • Responsible for ordering of all vinyl and fiberglass window and door products.• Responsible for building labor fee sheets for all new installation projects.• Responsible for managing and reporting on all service items for new and existing customers.• Responsible for reporting on all production/installation related items to ownership.• Responsible for managing all setup and tear down operations for home show events.• Uses CRM tool to track all customer information and communications.

• Managed incoming print projects as assigned by manager• Created workflow and quotes for print projects• Worked with design and printing teams to ensure accuracy

• Worked on Premier Launch Team under the B2B Marketing tower at AT&T. Team was responsible for sustainment of AT&T Premier business websites and launches for new products.• Responsible for updates to Premier Business Center webpages and related vanity links.• Launch Manager for new devices launched within Business Platforms.• Managed device and accessory inventory intake for AT&T Premier platforms by working with Supply Chain and catalog teams.• Worked directly with AT&T Senior Project Managers and Program Owners to gather and interpret project requirements then assigned and requested updates to internal AT&T UX and development teams. • Provided end-to-end management of all deliverables including schedule creation, gathering resource assignments, advocating for a consistent, compelling customer experience, and participated in recommending business solutions/alternatives for projects and processes. • Created, updated, and posted documentation on SharePoint for team processes and reporting.

• Worked on Site Optimization Team under the Marketing tower at AT&T. Team was responsible for sustainment of AT&T consumer and business websites.• Responsible for updates to Premier Business Center webpages.• Lead PM/Web Producer for B2B site updates for major Apple and Samsung releases.• Worked with AT&T Marketing Managers to gather and interpret project requirements then assigned and requested updates to internal AT&T UX and development teams.• Provided end-to-end management of all deliverables including gathering estimates, schedule creation, gathering resource assignments, advocating for a consistent, compelling customer experience, and participated in recommending business solutions/alternatives for projects.• Adapted to evolving business needs and negotiated timelines with the business customers on behalf of the cross functional teams as required. • Worked with project teams to create sustainment strategies and processes to support new functionality.

• Worked on Premier Profile Team under the Business Tower at AT&T. Team was responsible for creating and updating custom authenticated webpages for business customers. • Helped establish new procedures for working large site build projects.• Oversaw other team members working in the site build queue and handed all escalated, high priority, and project type tickets.• Responsible for training new team members on their job functions and expectations.• Built, maintained, and tested online sites that support B2B e-Commerce initiatives with goal of 95% or better accuracy on the first touch of new site builds and maintenance/update requests. • Worked to maintain a compelling customer experience as a priority while adhering to stated SLAs and other variables affecting customer expectations. • Represented the organization as Subject Matter Expert for the e-Commerce platform and its internal support tools.

• Worked in front office handing all issues concerning customer service, pricing merchandise, taking store inventory, and setting delivery schedule. • Responsible for writing schedules for warehouse and sales employees. • Worked as part of a team given the responsibility for opening/closing store and helping owner with day to day operations. • Completed all additional tasks related to running the store.

• Managed warehouse workers and worked as head delivery driver• Supervised warehouse operations, processing of inbound freight, and controlling inventory in the warehouse. • Assembled and repaired furniture and other products as needed using blue prints and power tools.