Developed and implemented proactive service support program across HP/EDS IT environment, resulting in improved application availability and improving the HP/EDS Sun executive service relationship.S.P.O.C single point of contact for all customer issues working closely with HP/EDS Executive Management Team for worldwide escalation's.Developed and conduct monthly Service Excellence reviews for HP/EDS executive service management.Manage a 24 x 7 Technical Staff at HP/EDS Corporate Data Center and Technical Staff at the HP/EDS Charlotte data center.Manage escalated issues to resolution. Coordinate RCA documentation with HP/EDS and Oracle engineering teams.Manage deployment and installation of major projects in HP/EDS' largest data center.Implemented leadership, succession planning and employee development programs, resulting in improved employee retention and team member promotions.Manage Voice of the Customer program to Oracle/Sun leadership for evaluation.Specialties: Service Account ManagementITIL Foundation Certified Operations ManagementProject/Program Management Proactive Services Service Sales