An Executive Director of Customer Success with strong entrepreneurial spirit. By using a consultative analysis approach, we address customer concerns respectfully and comprehensively. After evaluating needs and expectations, we provide fact-based solutions with timelines and recommendations, aiming to boost both our profits and those of our clients. This success comes from our grasp of consumer and market trends, giving insights into current and future competition. Forming partnerships is our priority.As a problem-solving leader, I advocate for transparent communication with customers, teams, and internally. I support Diversity, Equity, and Inclusion (DE&I) initiatives to enhance business acumen, market insights, and our understanding of client businesses.

An Executive Director of Customer Success powered by entrepreneurial skills emphasized by a solution-based account management approach in Food and consumer packaging goods. Leading full cycle C-suite and B2B sales with a focus on customer relationship management for institutional, commercial, retail, and national accounts. Being a problem-solving leader, by combining market research with current customer data, leads to a forecasting of industry cycles. Using the resulting data produces better informed buying decisions. which Identifies opportunities to improve the company and customers’ Return On Investment. The results provide clear and honest communication that is imperative to forging productive teams and business partnerships. Encouraging cross collaboration within our organization and external customers will form a strategic plan that drives sustainable growth and profitability.

National Director of Sales powered by entrepreneurial skills emphasized by a solution-based account management approach in Food and consumer packaging goods. Leading full cycle C-suite and B2B sales with a focus on customer relationship management for institutional, commercial, retail, and national accounts. Being a problem-solving leader, by combining market research with current customer data, leads to a forecasting of industry cycles. Using the resulting data produces better informed buying decisions. which Identifies opportunities to improve the company and customers’ Return On Investment. The results provide clear and honest communication that is imperative to forging productive teams and business partnerships. Encouraging cross collaboration within our organization and external customers will form a strategic plan that drives sustainable growth and profitability.

Directed sales team operations, personnel, and account management for the 2nd largest US poultry producer. Developed and implemented price structuring to maximize production and anticipate market trends and consumer demand. Designed marketing and sales campaigns to drive revenue growth within standard client sectors, as well as niche and seasonal opportunities.• Developed weekly pricing model for over 9.8 million pounds of processed poultry to maximize sales profit margin• Leveraged pricing skills to identify and predict market trends, then adjust production schedules to improve profit• Led Poultry Complex team to convert to a No Antibiotics Ever / Vegetarian Feed program to create new product offerings in alignment with industry trends, while simultaneously creating a new marketing-sales program• Collaborated with export divisions to support sales order completion and ensure complete customer satisfaction • Met with customers and production team to create budgets (annual, monthly, and weekly), with emphasis on topping out the production output and providing accurate sales forecasts to ensure profit margin gains• Coordinated with on-sire teams (production, shipping, transportation, and accounting) and with off-site teams (cold storage) to ensure accurate inventory control• Managed staff recruitment and facilitated sales skills training• Supported transportation in booking and scheduling, improved shipping operations by providing a daily sales schedule to limit scheduling and delivery conflicts • Increased employee confidence in process, industry expertise, and sales staff retention through mentoring and coaching • Utilized 360-reviews and 9-box evaluations to produce honest for performance reviews and contribute to each team member’s professional development• Directly managed farm-to-end sales and service for 1.1 million chickens per week by prospecting, price negotiating, and closing the sales, while maintaining superior customer service

Managed daily production of processed poultry to ensure freshness and safety from Farm to Table. Recruited, trained, mentored, and supervised a diverse team of plant and sales personnel. • Directed daily scheduling and rescheduling of cuts and packaging to maximize budgeted sale of 220,000 chickens per day, based on 9 LB live weight, and ensured distribution and delivery of finished products to customers • Created new product category offering in response to customer demand by reconstructing a processed poultry item for the Canadian Further Processors; created portioned Boneless Skinless Breasts• Maximized profits by regulating commodity pricing in regional and national markets by setting the price per pound and per cut as determined by market value and trends

Managed full cycle sales and account management for commercial foodservice industry clients. Designed marketing and trade show campaigns. Prospected new customers via cold calling, cultivated client relationships, developed and maintained strategic connections with decision makers across each client organization.• Expanded market saturation through business development throughout the Northeast US region from Boston and New York City to Philadelphia and Providence• Supported revenue growth through pricing control and production scheduling• Collaborated with the finance team to ensure timely client payment by taking lead in accounts receivable operations