I have more than 32 years of experience in the Information Technology; the last five years has been working for the State of Michigan Department of Technology Management and Budget (DTMB) supporting the Department of Health and Human Services (DHHS) agency. Currently I am the State Administrative Manager 15 responsible for supporting Human Services Eligibility applications. This is comprised of many functional application areas including the three Red Card applications. My responsibilities include:o Supporting DHHS clients from the functional application areas in setting priorities of daily activities and projects.o Working with DTMB staff and the Project Management Office (PMO) to support the active projects and maintenance activities.o Assist the Business Relationship Manager in developing strategic plans for meeting DHHS Eligibility program requirements in accordance to the Business Partnership Agreements. Analyzing opportunities and need for current and future projects Assisting in the development of short and long term goals to improve delivery of IT services. Facilitating problem resolution, corrective action plans, and root cause analysis. Recommending alternatives in determining cause and effect of said alternatives. Working with the Clients and IT staff to identify issues before they reach the critical stage and require escalation. Reviewing status and reporting to DCH clients and leadership of progress.o Planning, scheduling, staffing, monitoring and coordinating all events to maintain / implement upgrades to the DHHS applications and infrastructure.o Project readiness, working with the State’s team to ensue readiness. Coordinating with the user community and clients.In the previous 27 years I was working for EDS/HP supporting various clients on many different projects. My career has had a strong emphasis on leadership roles, project management, and technical skills to successfully implement many projects over the years.

State Administrative Manager for DTMB Agency Services supporting the DHHS Behavioral and Public Health Systems