Jeff Herald Email & Phone Number

Mountain View, California, Us

Mountain View, California, Us

San Francisco, California, Us

Wexford, Pa, Us

Management of day to day operations for Lucas' Software Services group which provides 24x7x365 post-implementation support to customers. Training and mentoring of department staff to increase their depth of knowledge and enable the delivery higher quality support experience to customers.Identify and fix bugs in Lucas' core product framework as well as customer specific implementations to improve product stability and performance.Design and implementation of customer specific enhancements which result in increased revenue and improved customer satisfaction.

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Server side development for Blabcake, an avatar based text messaging app for iOS and Android. Back-end technologies included Erlang, PHP, Thrift, Symfony, MySQL and Redis. Implemented new features and made contributions that improved product performance and stability.Developed functional and load testing systems that allowed QA team to directly test back-end systems which increased reliability and stability. Key contributor in migration to AWS infrastructure which led to experience with many parts of the AWS ecosystem such as VPC, RDS, Elasticache, OpsWorks and ELB.

Homestead, Pennsylvania, Us

Evaluated and identified technologies to enable the efficient delivery of high quality, feature rich solutions to customers.Spearheaded initiatives such as content management based development, responsive web design and the adoption of coding standards to improve quality and efficiencyProvided mentoring and lead meetings for development team members on adoption of new technologies, standards compliance and best practices.

Homestead, Pennsylvania, Us

Principal architect of Ennect - an integrated marketing suite used by thousands of customersArchitected and implemented an internationalized, cms-based catalog for a high-tech manufacturer which features custom developed faceted navigation that provides an efficient means to locate products.Desinged and implemented e-commerce solution for a communications retailer with 100,000+ item product catalog that integrated into their back end systems. Resulted in a 30% increase in ordersCreated e-commerce solution for college guide publisher which included utility to import content from print publishing documents. Boosted book sales by 25%. Developed reusable libraries, components and modules that helped standardize development and lead to decreased development time and lowered costs.Developed native and cross platform applications for Android and iPhone

Homestead, Pennsylvania, Us

Virtualized numerous legacy systems which allowed for more efficient resource utilization and increased flexibility and security.Improved networking infrastructure by implementing switched architecture, firewalls and IPSEC VPNs which increased security flexibility, and performance.Implemented monitoring systems that boosted host availability and diminished duration of critical incidents.Managed migration of production servers into tier-1 data center which resulted in increased uptime and improved business continuity.

Pittsburgh, Pa, Us

Provided technical support for administrative staff, faculty and students as well as distance learning initiatives.Developed help desk tracking software that replaced paper based system which lowered administrative burden while increasing accuracy and flexibilityAutomated software installation for computing lab systems through system imaging which drastically reduced deployment and down times.