Jeff High Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Compiled bi-monthly newsletters which gave a comprehensive overview of the ongoings within the Data Management Policy & Operations (DMPO) department• Helped establish consistent and effective communication plans for each of DMPO’s four teams that gave detailed descriptions of all their communication processes• Conducted a detailed training communications and analysis to compile all of the training and communications that were used within DMPO and identify any areas that could be improved• Updated various onboarding materials and team procedures to ensure they were up to date and in alignment with Wells Fargo’s standards

Charlotte, North Carolina, United States

• Developed 16 eLearning courses in Articulate Storyline 360 that had previously been developed in Flash, including courses on Writing for Business and Fire Safety• Incorporated a variety of learning interactions to make the courses more engaging• Included storylines and scenarios in longer courses to make the content more applicable to the learner• Gathered appropriate images for courses using Securitas’ image library, Articulate’s photo library, and Adobe Stock

♣ Develop eLearning content for both IT and Soft Skills training including over 300 Interactive Assessment lessons within 7 months increasing team’s production rate from an average of 40 lessons a week to around 100 lessons a week♣ Lead a team comprised of four instructional designers located in Mexico responsible for developing eLearning on various IT titles such as Microsoft Office after gaining understanding of how their development process functioned to propose efficient solutions♣ Write over 100 pages of documentation on CustomGuide’s process for developing eLearning content for the company’s instructional designers♣ Apply RAD (Rapid Application Development) and Agile principles to develop quality eLearning at a very quick pace♣ Utilize SCORM to ensure that all of CustomGuide’s learning content is compatible with system with an LMS♣ Serve as training coach and mentor to eight co-workers in Torreon, Mexico, giving them sound advice on instructional design principles and inspiring them to do increase both their quality and quantity of work

♣ Collaborated with Subject Matter Experts and Relationship Managers to design effective eLearning courses for Wells Fargo employees, such as a tutorial on decommissioning network devices and a course on money laundering. ♣ Acquired feedback from clients to gather information to devise specific learning strategies♣ Developed quality, user friendly eLearning courses in Adobe Captivate including numerous simulations of web applications which showed employees how to complete different processes and allowed them to practice those tasks♣ Developed engaging training courses by incorporating an assortment of appropriate visuals and diagrams, as well as a variety of user interactions to ensure that the training maintained the audience’s interest♣ Frequently created SCORM compliant assessments which measured how much trainees had learned throughout a course♣ Built several useful learning sites using Enterprise’s Learning 2.0 that provided trainees with training in a non-linear format.

♣ Edited several webinar screenshots using Adobe Fireworks for consistency ♣ Imported existing CashPro webinars from Microsoft PowerPoint into Adobe Captivate to develop recorded webinars ♣ Integrated various eLearning elements (cursor animations, highlights, textboxes, etc.) into recorded webinar♣ Wrote detailed documentation on various technical processes for members of my team.

♣ specialized in providing interactive training and assessment for various Microsoft products♣ Conducted detailed research and analysis of existing vendors in the eLearning industry, documenting their functionality, strengths, and flaws♣ Was influential in establishing an efficient assembly line process for our software development♣ Collaborated with team members to solidify the numerous standards for the eLearning product♣ Relied upon quality instructional design to develop over a thousand interactive eLearning lessons in Macromedia/Adobe Flash that provided users with an effective and memorable training experience♣ Performed detailed quality assurance on thousands of eLearning lessons developed by peers, thoroughly documenting/relaying any errors ♣ Calculated project deadlines and ensured that important company projects were completed on time with a success rate of around 85%♣ Wrote numerous articles for internal company newsletter♣ Oversaw the production of CustomGuide’s video library, an extensive nine-month project in which videos were produced in Camtasia for over 1500 of the company’s eLearning lessons♣ Remotely trained a foreign contractor how to develop eLearning videos and spent two months regularly performing quality assurance over her work.♣ Collaborated with my department on how to speed up our development cycle by 50% by developing our eLearning in Adobe Captivate instead of

♣ Instructed English 1101, teaching undergraduate students about the purposes of writing and the development of confident writing♣ Instructed English 1102, introducing undergraduate students to academic and argumentative writing♣ Frequently met with students individually and mentored them on their class progress.

Master Of Arts (M.A.), English Language And Literature, General

B.S., English Language And Literature/Letters

Education record

Education record