Jeff Hiner Email & Phone Number

Phoenix, Arizona, United States

Responsible for the daily operational oversight of a workforce management team typically consisting of workforce analysts and workforce administrators. Responsible for scheduling of all personnel for designated portfolios of business; forecasting potential scheduling shortfalls, ad hoc personnel requests.Directs the work of the workforce management team.

Phoenix, Arizona, United States

Hold full accountability for coordinating operations across 20 warehouses totaling 700,000 square feet, for the largest cotton marketing cooperatives in the US. Create strategic daily, weekly, and monthly planning based on forecasts, customer demand, available workforce, and capacity of each facility. Oversee a team of site supervisors and operators with a.

Assisted in providing leadership and oversight of the company’s scheduling program to achieve the daily dispatch of security personnel to maintain client services across several markets. Analyzed data to determine staff shortages and provided solutions to reduce client impact. Scheduled and monitored 30K+ manhours per week by working closely with market.

Conducted regular reviews of market contracts to ensure a proper mix of internal/external controls was in place to ensure contract compliance and client service success. Partnered with cross-functional areas to optimize available workforce, meet customer goals, and communicate expectations to front-line security personnel. Trained and placed newly hired.

Provided leadership to 3 shift supervisors and up to 40 security team members by synchronizing schedules, prioritizing tasks, and evaluating performance. Developed and distributed reports during security briefings with clients and site personnel to communicate incidents and sensitive internal investigations that may be used in legal proceedings. Heavily.