Jeff Hinkle Email and Phone Number
Jeff Hinkle work email
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Jeff Hinkle personal email
Experienced Senior Director of Customer Support with extensive leadership experience, specializing in project management, resource management, and process improvement. Adept at operational optimization, risk management, and root cause analysis, with a strong track record in program management and strategic planning. Demonstrated expertise in customer success, relationship management, SaaS support, customer satisfaction, and retention strategies. Skilled in training & development, data analysis, and KPI reporting, driving enhanced customer satisfaction and operational efficiency.
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Director Of Support ServicesMcleod SoftwareLewisburg, Tn, Us
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Sr. Director, Call Center OperationsVertafore Apr 2024 - Aug 2024Denver, Co, Us -
Director, Call Center OperationsVertafore Mar 2021 - Apr 2024Denver, Co, Us
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Sr. ManagerVertafore Apr 2019 - Mar 2021Denver, Co, Us
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ManagerVertafore Dec 2015 - Apr 2019Denver, Co, Us
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Sr. ManagerAsurion Oct 2012 - Nov 2015Nashville, Tennessee, UsAct as a main point of contact for all operations and initiatives focusing on improving performance and devising action plans throughout call centers for an insurance company specializing in consumer devices, electronics, and appliances. Identify areas where processes can be approved and collaborate with Product Management and Client Services leaders to develop innovative solutions that improve customer satisfaction, increase productivity, and add company value. Ensure fulfillment of business strategies by providing leadership, training, and mentoring to Operations managers and supervisors. Evaluate and manage technological and process improvement projects to increase staff efficiency and reduce operating costs. -
Outsourcing ManagerAsurion Jul 2010 - Sep 2012Nashville, Tennessee, UsManaged the operations of outsourcing partner sites in Houston, TX and Miramar, FL. Compiled and analyzed business reports to forecast client needs and devise operational plans to ensure vendors were able to fulfill those needs in a timely, effective, and cost efficient manner. Ensured adherence to established benchmarks by acting as a liaison between vendors and company executives, and by proactively communicating needs, updates, and milestones.
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Operations ManagerAsurion Apr 2007 - Jun 2010Nashville, Tennessee, UsProvided leadership and guidance to ensure the successful operation of a team consisting of 10 Supervisors and 150 claim representatives. Hired, trained, and developed supervisors that are able to empower, influence, and lead their workforce. Determined staffing needs and scheduled employees in a way that most effectively fulfilled those needs. Ensured adherence to established business processes and collaborated with fellow team members to determine areas for process improvement.
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Operations SupervisorAsurion Jun 2005 - Mar 2007Nashville, Tennessee, UsManaged a team of 15 to 20 claims representatives to guarantee fulfillment of organizational objectives. Provided thorough and ongoing development to staff through one-on-one and group training exercises, on-the-job coaching, and performance reviews. Fulfilled staffing needs by efficiently scheduling employees.
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Customer Care ManagerCingular Wireless Nov 2004 - Jun 2005Dallas, Tx, UsProvided leadership to a customer care team consisting of 15 representatives and ten mentors. Hired employees and took an active role in their training, focusing on call quality and customer interaction. Ensured smooth and consistent service during the transitional phase post merger between AT&T Wireless and Cingular Wireless. -
Customer Care SupervisorVerizon Wireless Feb 2003 - Oct 2004Basking Ridge, Nj, UsManaged a customer care team consisting of 12 representatives and 15 technical support coordinators. Supervised work assignments of teams engaged in performing customer service, billing, customer retention, and troubleshooting duties. Ensured high quality customer interactions by coaching and developing team members, providing monthly and annual performance appraisals, and acting as a mentor.
Jeff Hinkle Skills
Jeff Hinkle Education Details
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Western Governors UniversityGeneral
Frequently Asked Questions about Jeff Hinkle
What company does Jeff Hinkle work for?
Jeff Hinkle works for Mcleod Software
What is Jeff Hinkle's role at the current company?
Jeff Hinkle's current role is Director of Support Services.
What is Jeff Hinkle's email address?
Jeff Hinkle's email address is je****@****uth.net
What schools did Jeff Hinkle attend?
Jeff Hinkle attended Western Governors University.
What are some of Jeff Hinkle's interests?
Jeff Hinkle has interest in Social Services, Children, Education, Poverty Alleviation, Human Rights, Animal Welfare, Health.
What skills is Jeff Hinkle known for?
Jeff Hinkle has skills like Process Improvement, Vendor Management, Call Center, Call Centers, Customer Satisfaction, Operations Management, Business Process Improvement, Performance Management, Cross Functional Team Leadership, Customer Experience, Training, Team Leadership.
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