Lead excellent teams of Engineers and Technicians to solve K12 technology issues, plan for the future, and come up with creative and hardened solutions.Lead Network Infrastructure, System Engineers, Telecommunications, Device Management, Video Conferencing (Microsoft Teams and Zoom), Cyber Security, and HelpDesk.Co-managed multi-million dollar budget for technology refreshes, software, subscriptions, ISP and fiber networks, telecommunications, hardware, etc.Managed E-Rate, created RFPs for network wiring projects and hardware refreshes, and worked with vendors and contractors for projects.Establishing cybersecurity standards. Working with many IT teams to create solutions that enhance and empower educational and business needs. Cross-functional and interdepartmental work.

• Transformed the management of over 30,000 1:1 devices from legacy System Center Configuration Manager to a modern, cloud-based Intune environment which allowed the district to quickly scale without adding additional FTE and began the process of changing the nature of the work• Co-created a Windows based 1:1 learning environment at 50% the budget of surrounding districts• Led the transformation of the district from legacy on-premises resources to cloud, from paper to digital environments within an 18-month timeline allowing anywhere, anytime learning• Collaborated with infrastructure, network, server, applications, device integrations, technician teams to make the complex seem simple for the end user, resulting in increased usage of platforms• Administered and established Microsoft Teams as the principal collaborative, instructional, and virtual tool to connect staff, students, and families in support of Remote Learning• Built the systems that created seamless transformation to remote learning in response to Covid-19 with no downtime of learning for students or loss of productivity for staff transitioning to remote work• Leveraged Microsoft School Data Sync to automate and create Teams and their associated Microsoft 365 applications bringing all resources into a central hub allowing staff and students ease-of-access for classroom instruction• Collaborated with Student Learning, Assessment, IT, Operations, etc. departments to integrate student and staff identity data which allowed consistency of information between the 100+ applications• Engaged with Special Services department for Assistive Technology needs enabling accessibility using Microsoft features to ensure equity of learning opportunities for all students• Simplified logins using Azure Active Directory Single Single-On/SAML and Clever which decreased login times and made district application access effortless for staff and students• And much more...

• Simplified HelpDesk phone options from 7 to 4 and reduced 50% of wait time on phone listening to options• Revamped HelpDesk procedures to establish ticketing standards increasing efficiency and removing confusion• Mapped on-site field technicians work sites based off geo-location and student enrollment ensuring coverage and equity across district• Gathered and centralized necessary documentation for HelpDesk and Technicians to have quick access to information and solutions• Established priority of tickets with SLA’s to better service user’s needs• Collaborated with internal technology teams to create better support models and procedures eliminating unnecessary work and simplifying processes• Collaborated with district’s Assessment department to fully support district-wide state testing for over 11,000 students• Led team of 11 staff to support over 3,900 staff, 23,000 students, and 42 schools and support sites

• Responsible for overseeing over 5,000 technology assets in district• Managed over 250 phone handsets in district• Centralized and setup device imaging and applications into new system• Researched, purchased, and installed new asset management solution and worked with state auditor’s office to verify devices• Led team of 4 technicians in supporting over 200 staff, 3,100 students, and 11 schools and support sites• Created and installed new ticket system for technology support• Established and setup digital online printshop submission system decreasing printing costs• Combined technology, printshop and maintenance ticket systems saving the district over $5000 per year and creating single webpage for all needs• Migrated district network from Novell to Microsoft Active Directory• Migrated district email system from Novell Groupwise to Google Apps for Education• Collaborated with district’s assessment department to fully support district-wide state testing for over 1,000 students• Coordinated with many state and federal entities regarding receiving gently used technology equipment saving the district over $1,000,000 and replacing many outdated technology equipment• Built relationships with vendors on pricing, purchasing and delivery of technology assets

• Responsible for High School and one Elementary school technology equipment• Worked with building administration technology needs and issues• Collaborated with CTE department for current and future technology use