An experienced senior Hotel Services and Facilities Manager with significant experience in hospital and health-care environments. Previous responsibility for significant departments within a prestigious private hospital which included catering, housekeeping,staff accommodation, front of house and estates. With a wealth of experience and knowledge together with the determination to drive improvement and offer an absolute commitment to excellent customer service. I deliver quality, safe, innovative and effective systems of care.Achievements;27 years acute private hospital experience leading multidisciplinary teams of 6 - 75 staff.Project managed refurbishment projects with budgets £20k - £500k all completed within budget and on time.Significantly contributed to the strategic direction of the hospital contributing as a member of the Senior Management team and other hospital committees, presenting at board level.Reviewed, reorganised and managed successful departments.Provided successful, respected leadership, resource management and staff engagement to maintain highest standards of quality service, improving core performance to meet patient and stakeholder satisfaction and expectation managing change processes throughout.Past winner of the Laing Buisson Independent Health-care Award for Hotel Services.Maintained hospitals 100% MRSA nil infection rate and CQC registration without concern.Food Standards Agency, 5 star food hygiene rating maintained for over 10 years.
Listed skills include Healthcare, Budgets, Hospitals, Customer Service, and 15 others.
