Jeff Hoffman

Jeff Hoffman Email and Phone Number

Director, Product Mangaement | CRM and Industry Workflows @ ServiceNow
Missoula, MT, US
Jeff Hoffman's Location
Missoula, Montana, United States, United States
Jeff Hoffman's Contact Details
About Jeff Hoffman

Experienced product manager focused on Customer Experience (CX), Customer Relationship Management (CRM), and Enterprise Service Management. Extensive experience building, mentoring and managing diverse solution teams to function cohesively and to own the technical sale from initial discovery, all the way through closing and delivery. Proven ability to dissect complex business challenges and rapidly chart course toward business process and technology optimization. Currently helping to transform Customer Service into a team sport leveraging the world's most powerful enterprise cloud platform at ServiceNow.* Senior level Product Manager with 20+ years of experience in enterprise application software sales, presales, and product management.*Multi-vertical expertise: High Tech, Telco/Comms, SaaS, Managed Service Providers, Retail, Gaming/Entertainment, Media, Travel, CPG, and Financial Services* Proven results in presenting and demonstrating business applications and architecture solutions in competitive, complex sales environments* Leadership experience in pre-sales management roles at a regional, national, and international level* Field readiness and new product launch experience including product knowledge transfer and training, customer business value awareness, and competitive differentiationSpecialties: Product Management, Agile/SAFe methodologies, Technical Pre-Sales, Enterprise Solution Architecture, Sales and Customer Success, CRM, Best Practices Consulting, Customer Experience Management, Social Media, Marketing Automation, CCaaS/CTI, Cloud Computing, Knowledge Management, Contact Center Solutions, Customer Self Service, SaaS/PaaS, BSS/OSS, NGOSS Frameworks, Enterprise Systems Analysis, Business Process Optimization

Jeff Hoffman's Current Company Details
ServiceNow

Servicenow

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Director, Product Mangaement | CRM and Industry Workflows
Missoula, MT, US
Jeff Hoffman Work Experience Details
  • Servicenow
    Director, Product Mangaement | Crm And Industry Workflows
    Servicenow
    Missoula, Mt, Us
    View
  • Self Employed
    Investment Strategist & Trader
    Self Employed Dec 2022 - Present
    Satellite Beach, Florida, Us
    Passionate about navigating the dynamic world of finance and technology, I am a seasoned day trader with a keen focus on harnessing momentum for profitable trades in the fast-paced domain of short-term investments and equities trading.Systematic Approach:Technical Analysis: Leveraging advanced technical analysis tools to identify trend reversals, breakout patterns, and entry/exit points for optimal trading outcomes.Data-Driven Decision-Making: Utilizing a data-centric approach to interpret market trends, analyze stock movements, and make informed, strategic decisions in real-time.Momentum Strategies: Specializing in momentum-based trading strategies to capitalize on rapid market movements, particularly within the dynamic landscape of technology stocks.Outcomes:Proven Track Record: Demonstrated success in executing high-impact trades, consistently achieving impressive returns through a combination of market insight and decisive actions.Global Market Awareness: Stay abreast of global economic trends, geopolitical events, and industry developments to anticipate market shifts and capitalize on emerging opportunities.
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  • Westside Basketball Club
    Vice President
    Westside Basketball Club May 2024 - Present
    Founding board member of a local non-profit organization launched in 2024 with the aspiration to create opportunities for young athletes to learn and compete in the game of basketball.
  • Frontier Angels
    Investor
    Frontier Angels Oct 2017 - Present
    Montana, Us
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  • The Whole Group
    Strategic Advisor
    The Whole Group Dec 2023 - Jun 2024
    Missoula, Montana, Us
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  • The Whole Group
    Vice President, Strategy
    The Whole Group Oct 2023 - Dec 2023
    Missoula, Montana, Us
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  • Servicenow
    Director, Product Management - Cx & Industry Solutions
    Servicenow Dec 2019 - Oct 2023
    Santa Clara, Ca, Us
    Leading a global team of content and GTM specialists consisting of Demo Solutions Architects, Product Managers, and Business Analysts to provide best in class content for solution demo packages, Industry Use Cases & technical pre-sales Enablement Content. Our team is tightly aligned with all product launch and GTM efforts for each major release, as well as new product launches and out-of-band updates.Following scaled Agile (SAFe) practices, we were able to scale from a team of 2 analysts to 16 Product Managers and Architects/Engineers. The team started with just a single horizontal product and over the course of two years, we now support 6 productized Industry applications (Financial Services/Banking, Insurance, Telecomm, Technology, Healthcare, and Public Sector). In addition, we have also built hyper localized industry content packages for sectors such as Higher Education, Media, Consumer High Tech, Transportation, and other markets. Our solutions are rapidly built to keep up with the major release and quarterly store app release cycle, to ensure that all of our global sales teams, partners and ISVs have ready made access to content.
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  • Servicenow
    Product Portfolio Director - Outbound (Agent Experience / Omnichannel)
    Servicenow Apr 2018 - Nov 2020
    Santa Clara, Ca, Us
    Responsible for GTM, enablement, and product direction for the Agent Experience and Omni Channel Service product portfolio within Customer Workflows. Acted as the lead customer and partner facing Product Manager in the launch of Agent Workspace and omni-channel routing. Provided enablement and support of key CTI/intelligent voice partners, social care, and other complimentary integrations. - Definition of early prototype requirements and MVP criteria- Profiled, recruited and organized early Beta customers in 12 month program prior to GA launch- Categorized, ranked and presented value/ROI for product feature requests from field sales and customers- Technical lead and liaison for largest customers deploying my team's new features/applications.- Enablement workshops, videos, blogs and webinars for product features such as intelligent routing, workspace extensibility, and omnichannel integrations
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  • Servicenow
    Principal Solution Architect
    Servicenow Aug 2016 - Mar 2018
    Santa Clara, Ca, Us
    Helped launch the Solution Architect practice focused on Customer Service Management and Field Service Management within ServiceNow, as the company evolved from a single-product to multi-product focus. Involved in the recruiting and hiring of the initial team of pre-sales specialists from market leading competitors. Developed and delivered enablement content for global sales and pre-sales teams to educate on how to gain mind share and credibility outside of IT Service Management, especially in the areas of Customer Experience and Customer Support; selling to a new buyer persona.
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  • Oracle
    Solution Consulting Manager
    Oracle Mar 2012 - Aug 2016
    Austin, Texas, Us
    Management and strategic execution for Enterprise U.S. West - CX Service Automation- Hired and managed a team of 12 Solution Consultants covering the Western U.S- Key accounts covered by the team included Nike, Dell, Qualcomm, Nordstrom, Kohls, Boeing, Nintendo, and many others.- Top performing team and quota achievement in 2015 and 2016.Principal Solutions Consultant Mar 2012 - Dec 2014
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  • Rightnow (Acquired By Oracle)
    Senior Solutions Consultant
    Rightnow (Acquired By Oracle) Jan 2011 - Mar 2012
    Bozeman, Mt, Us
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  • Chr Solutions
    Director - Solution Architecture Group
    Chr Solutions Jan 2010 - Jan 2011
    Houston, Tx, Us
    Sales Consultant/Solution Architect (Jan 2010 - Nov 2010)
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  • Martin Group (Acquired By Chr Solutions)
    Manager | Solution Engineering
    Martin Group (Acquired By Chr Solutions) Nov 2001 - Jan 2010
    Us
    Senior Sales Engineer (2004 - 2008)Professional Services/Implementations (2001-2004)**GeoEconomics acquired by Martin Group (June 2002)Telemanagement Forum eTOM and SID Certifications-Business Process Framework-Information Framework(Martin Group acquired by CHR Solutions in September 2009)
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Jeff Hoffman Skills

Cloud Computing Enterprise Software Solution Selling Pre Sales Crm Saas Integration Telecommunications Solution Architecture Professional Services Customer Relationship Management Enterprise Architecture Business Process Consulting Management Product Management Sales Process Business Intelligence Customer Self Service Sales Leadership Software Development Customer Experience Erp Knowledge Management Software Industry Strategic Partnerships Oracle Vendor Management Voip It Strategy Cti Contact Center Operations Pre Sales Technical Consulting Sales Enablement Social Media Mobile Devices Managed Services Data Center Business Process Improvement Go To Market Strategy Customer Experience Management Customer Acquisition Strategy Unified Communications Salesforce.com Requirements Analysis Call Centers Cloud Applications Oracle Service Cloud

Jeff Hoffman Education Details

  • The University Of Montana - College Of Business
    The University Of Montana - College Of Business
    Management Information Systems
  • Chinook High School
    Chinook High School

Frequently Asked Questions about Jeff Hoffman

What company does Jeff Hoffman work for?

Jeff Hoffman works for Servicenow

What is Jeff Hoffman's role at the current company?

Jeff Hoffman's current role is Director, Product Mangaement | CRM and Industry Workflows.

What is Jeff Hoffman's email address?

Jeff Hoffman's email address is jr****@****hoo.com

What is Jeff Hoffman's direct phone number?

Jeff Hoffman's direct phone number is +165028*****

What schools did Jeff Hoffman attend?

Jeff Hoffman attended The University Of Montana - College Of Business, Chinook High School.

What are some of Jeff Hoffman's interests?

Jeff Hoffman has interest in New Technology, Entrepreneurship, Application Development, Investing, Mobile Communications And Marketing, Finance, Process Automation.

What skills is Jeff Hoffman known for?

Jeff Hoffman has skills like Cloud Computing, Enterprise Software, Solution Selling, Pre Sales, Crm, Saas, Integration, Telecommunications, Solution Architecture, Professional Services, Customer Relationship Management, Enterprise Architecture.

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