Senior Director Of Company Restaurants
Miami, Fl, Us
•Responsible for leading a large team of 1500 operators, in the restaurants, as well multiple support functions, in the Restaurant Support Center (RSC) to deliver operational and brand excellence in all company owned restaurants. • Responsible for innovating new initiatives for Burger King Global and in support of Restaurant Brands International (RBI) by partnering with the corporate office to test and implement new food products, technology, facility images and marketing. •Responsible for delivering Financial Metrics: Sales, Expenses (Cost of Good Sold, Labor, R&M, and other OPEXs), and Profits (EBITDA)•Responsible for delivering company leading customer experience in BK’s company owned restaurants and managing all the programs that monitor and support our Guests: Overall Satisfaction, Speed of Service, Social Media and Voice of the Guest•Present written communication to the Senior Leadership Team monthly, quarterly and annually on the financial and operational results of the business•Hire, develop and retain talent across the 1,500 person team•Manage restaurant operations to include, food safety, compliance, inventory controls and reporting/analytics•Manage and partner with RSC based teams that support the restaurants directly or indirectly. This includes, but is not limited to: finance, marketing, legal, human resources, product innovation, analytics, compliance, quality assurance, construction, physical security, data security, and technology.•Responsible for managing CAPEX and OPEX for all company owned facilities, to include forecasting costs and presenting updates to senior leadership about construction projects.