It’s going to be Epic! Continued operational design development and operational planning for attractions currently under development and construction. Support Scheduling and Coordination efforts for Operations.

Developing the epic new Attractions experiences at Universal Orlando Resort! Focus on Operational design and planning for the company’s newest Theme Park.

I directly managed various areas across the resort of safe, friendly, efficient, clean, happy, and innovative attractions and teams. I also oversaw department and park Duty Manager coverage as assigned. Developing Leadership Talent champion for department.Additional previous areas include:Attractions Safety Coach TeamWizarding World of Harry Potter™️ - Hogsmeade™️ Attractions (including the launch of Hagrid’s Magical Creatures Motorbike Adventure)Jurassic Park™️ AttractionsWizarding World of Harry Potter™️ - Diagon Alley Attractions include train ride and turnstile opsUniversal Orlando’s Cinematic Celebration OperationsRevenge of the Mummy, Transformers, Fast and Furious, and Jimmy Fallon attractions

Directly oversaw exempt Management and staff of Jurassic Park Attractions which include River Adventure, Camp Jurassic/Pteranodon Flyers, and Discovery Center. Additional daily coverage included Toon Lagoon and Skull Island Attractions. Assisted with Attractions Park Duty coverage as Manager on duty for all Attractions of assigned park.Implemented and operated first Virtual Line experience for Guests at the Pteranodon Flyers Attraction.Winner of "TSAT in Action" bi-annual award twice in 2016. Focus on driving team satisfaction and continued improvement of team by innovatively action planning to achieve positive results.Oversaw Attractions Service Team and plans/facilitates global team meetings5x Mentor for Developing Exempt Leadership TalentOperational Safety temporary responsibilities: oversaw and led Safety Coach team and Attractions Safety Assessment processExcellence in Leadership award winner

Temporary assignment to manage an area of Universal Orlando Attractions and its subsequent Management, Team Leader, and Attendant team.

Responsible for managing the successful operation of a specific Attractions venue and the overall daily operation of an Attractions area(s).Develop and support a team of front line Team Members, Trainers and set of Operations Team Leaders.Train, develop, and mentor new Attractions Supervisors.Ensure Safety, Guest Service, Capacity, Cleanliness/Quality and Themeing are paramount at all times throughout the scope of the entire operation.Respond to Guest/Team situations and downtimes/evacuations.Maintain satisfaction of Guests and Team Members.Management of Seasonal Attractions Operations venues including Halloween Horror Nights and Grinchmas.Oversee the manuals, labor budget, regulatory training, and overall Capacity, Downtime, and Guest Service ratings of venue and action plan to increase the success of the venue.Assisted in all areas of Islands of Adventure and select areas in Universal Studios as assigned.

Temporary role supporting the opening of Universal’s newest theme park destination as Manager, Attractions Operations. Oversaw numerous operational projects and advised the team on operational standard based on personal expertise and corporate standards.

Ensured 4 keys of Safety, Courtesy, Show, and Efficiency were executed at all times.Rotated through various positions including Boat Driver/Spieler, Load, Unload, Fastpass+ kiosks, and other positions at location.Assisted with coverage during peak seasons while maintaining focus on other Full-Time role in Operations Management.College Program participant- Fall 2012

Responsible for staffing/scheduling, training, and day-to-day supervision of a section of the Theme Park's Rides Department.Respond to Ride downtimes/evacuations, Guest concerns, Team Member concerns, and other occurrences in the field.Created "Capacity Challenge" and "Guest Enhancement" initiatives which were based on ride throughput and in-park advertising, respectively. (Both department "Best Practices".)Awarded "Service Superstar" 5 out of 8 seasons for outstanding performance and attendance.Assisted the Park Operations office as needed and also partnered with other departments including Park Services and Entertainment.Mentored Ride Leads and trained new Supervisors to become successful in the new roles. Ensured the Team had all the resources they needed to do their job.Other administrative tasks including overseeing Rides General Department training sessions and writing Ride narrations for "observation tower" and "train" Rides. (2011-2013)