Jeff J. Email & Phone Number

Boston, Massachusetts, United States

Brockton, Ma

• No staff under me: 100% hands-on (medium-sized family owned business).• Currently handle all IT function for this medium-sized family owned business. This includes. but not limited to:• Active Directory; LAN; Network; SonicWALL firewall; wireless APs• Windows servers (maintenance, upgrades, virtualizing them)• Mac server for outside sales (display PDFs to clients all over New England via a Goodreader Mac application)• ShoreTel VoIP phone system• All print function (hardware and print server)• VEEAM and QNAP for backup/DR and fail-over• VMware on a new VRTX chassis for virtualization of all physical servers• Support all users and sales staff on the road with everything from cell phones, email, access via VPN, etc..• Test and troubleshoot new versions of ERP software

Norwood, Ma

• Managed one person; 80% hands-on (very small business).• Troubleshot and resolved internet connectivity and general software and hardware issues.• Added user accounts, troubleshot issues with users and monitored usage on the printing management system.• Organized software licenses and handled all system updates. Oversaw the daily performance of computer systems, including NEC phone systems.• Resolved technical issues for clients and employees in person, on the phone and through e-mail.• Tested and troubleshot new versions of ERP software.• Installed motherboards, processors, RAM and graphics cards. Performed desktop and laptop repairs. Performed diagnostic tests and repaired malfunctioning hardware and software.• Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops.• Coordinated, and implemented network security measures to protect data, including configuring, monitoring, and maintaining virus protection software.

Woburn, Ma

• Managed two staff who handled help desk tasks; was 50% hands-on.• Troubleshot and resolved internet connectivity and general software and hardware issues for 7 offices in 4 states.• Led the design and development of software upgrades and the deployment of new services and products.• Added user accounts, troubleshot issues with users and monitored usage on the printing management system.• Managed all switches, routers, firewalls and SonicWall equipment.• Maintained company servers, computers, printers, cables and other equipment.• Acted as primary contact for computer hardware and software problems, as well as network emergencies.• Responded to all client requests for technical support by phone, email and the inter-office chat service.• Managed application patches, data backup, security changes and network configuration.• Tested and troubleshot new versions of ERP software.• Replaced boards, changed servers and loaded and tested software applications.• Maintained security, backup, and redundancy strategies.• Identified departmental needs and made suggestions regarding technical direction.

Boston, Massachusetts

• Rose to lead a team of 5 in the department; 75% hands-on.• Coordinated installation of software systems and collaborated on the design and implementation of new features.• Delivered software solutions consistent with the product road-map and released plan milestones.• Tested programs to validate results.• Assisted in the post-implementation troubleshooting of new applications and application upgrades.• Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.• Researched issues on various computer systems and databases to resolve complaints and answer inquiries.• Analyzed system-level diagnostic failures for both hardware and software and developed corrective actions.• Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.• Developed training materials and procedures.

Burlington, Ma

• Part of an Operations Team responsible for administering, configuring and supporting all aspects of the OpenWave Unified Messaging platform (Solaris platform on Oracle; e-mail (SMTP)/voicemail/fax via web).• Daily tasks included: Remedy tickets for escalations and support; tracing T1 circuits in the Network Op Center; supporting customers as level 2 support.• Over 1.5 million active user accounts at the peak. Clients included Onebox, Vodafone, Telus, Sprint, ZDnet, Bolt, Monet Mobile, and Cynet.