-Developed all Standards & Policies according to HIPAA Security and Privacy Rules and regulations to ensure project development maintained ongoing compliance at the highest level.- Engaged in Agile methodology of story writing, refinement, and daily stand ups and ceremonies for project development.

Provide vast leadership/management expertise to direct and support the day to day business operations and portfolio management activities for this high profile real estate and land development firm specialized in building master plan communities throughout North Texas.Leverage hands-on management style in working with Ownership team and investors to identify new opportunities, research/draft project prospectus, and create marketing collateral to promote the community through all development phases. Plan, coordinate, and monitor execution of all project/program operations. Develop spreadsheets and track project metrics, and present financial/performance data to the leadership team.** Serve as liaison between master plan community and HOA to address and resolve issues quicky and effectively. ** Interact directly with land developers to coordinate and provide proforma management on development projects.** As licensed drone pilot, able capture aerial videos/photos of master plan communities, land development projects, construction, pipelines, golf courses, municipalities, real estate, hotels, university campuses.** Develop and deliver Virtual Tours to promote the sale of real estate properties valued at $250K to $400K.

Built solid 21 year career of achievement and promotion for this private equity firm, specialized in working with entrepreneurs and venture capitalists to create/manage business operations from inception to fruition that turn dreams into revenue-generating products and services.Oversaw all aspects of business development functions for specific projects and coordinated the execution of strategic operations that positioned the firm for financial success. Coordinated and supervised execution of critical customer service operations and building/mentoring high performance teams for each project. Established best practice portfolio management and operation SOPs, negotiated vendor/supplier contracts, and prepared/administered budgets. Tracked KPIs and implemented process changes that drove portfolio performance. Reported achievements to ownership team. ** Served as one of the initial members of management team, successfully recruiting, interviewing, and hiring the staff / employees and building out project teams to support the aggressive growth and evolution of firm. ** Played key role developing and implementing all operational policies and process improvements to streamline financial reporting processes, create accurate budgets, and implement more efficient audit control programs. ** Recognized by senior leadership for wearing multiple hats and consistently taking on new responsibilities to position the firm for continued growth, restructuring operations to create a more nimble/profitable operation.

Handpicked to coordinate the development and implementation of internal/external infrastructure to support the sale and distribution of new mobile telephones throughout CA and OK. Negotiated/secured highly profitable residual revenue/distribution contract.*** Grew monthly sales from $0 to $250K and built client base of 45K+ customers. *** Created inventory management process that achieved/maintained >1% product loss/stolen ratio percentage.*** Credited for building out 15 retail stores in OK and CA and hiring/training all store managers/staff in three weeks.*** Trained 30+ street teams operating across CA and OK, that used 85 iPads to close and track field sales.

Played key role in establishing and launching this new startup company from the ground up to support the sale and distribution of wireless technologies in the US, Hawaii, and Puerto Rico. Hired trained and managed daily operations of a staff of 30, 12 master agents, and 300+ field agents. Established and managed national call center and national inventory/warehousing operations.*** Built strong business model that grew revenues for $0 to $200K - $300K in monthly sales.*** Devised and implemented all company customer service, underwriting/auditing department operations. *** Created and deployed advanced online training/testing processes to ensure adherence to FCC regulations.

Drove process to rebuild company culture and oversee the daily operations of a team of 40 B2B digital marketing/media specialists in developing digital/online platforms to meet specific needs of each client. Managed entire sales cycle, trained staff to identify/qualify prospects, present sales proposals, and negotiate/close contracts. Planned and attended industry trade shows. Administered budgets, tracked sales, and reported achieved benchmarks.*** Expanded sales pipeline by training team to foster growth of strong client relations with C-Suite Executives. July 2007 to June 2009*** Led and directed business operations of four offices charged with promoting and selling IPTV and video on-demand VOD technology resources to a wide range of clients in numerous industries.

Timber Creek Capital portfolio company.Utilized strong leadership skills and operational abilities to direct the startup operation for this new firm charged with promoting and selling an innovative SaaS software package to independent insurance agency clients that allowed them to better manage book business. Established and deployed subscription based software model that created steady income stream. *** Credited for growing monthly recurring revenues from $4K to $80K.*** Served as escalated point in resolving issues and maintaining strong relations with C-Suite Executives.*** Developed/presented sales proposals to high value prospective clients.*** Created and established strong commission structure that contributed to retaining high performance team. *** Built business to exceed all expectations that resulted in the eventual sale of the firm/software for $3M.

Responsibilities include: • All staff and daily operational management in four office locations in the IPTV and video on-demand VOD technology industry.• Writing, editing, and publishing via news wires all company press releases on current events. • Developing, reviewing, and/or writing all company contracts and third-party agreements.• Planning, organizing, and executing on all trade-show events and logistics

Leveraged hands-on management to coordinate and direct all aspects of business operations spanning Finance, Operations, HR, IT, and Sales/Marketing for this firm, that developed and sold monthly subscriptions to an advance software package that allowed consumers to execute trades on Options/Equity/4X financial markets. Tracked worldwide user group activities and coordinated annual three day convention for 2K+ attendees. *** Credited for leading staff to achieve all program goals and implement exit strategy that resulted in the successful sale of company for $130M+.*** Led staff of 150 in building out and maintaining 24/7 call center operation that reduced issues resolution times from multiple days to under three minutes, achieving 400% improvement in call center service levels.*** Built, trained, and mentored six team/department managers, with 20-24 team members each, to win new accounts that increased annual sales by 200% and grew monthly recurring subscription fees by 30%.*** Developed/implemented best practice SOPs and administered budgets to exceed all defined objectives.

Recruited to relocate and successfully transitioned 10 member staff from Dallas, TX to Duluth, GA to buildout and supervise daily operation of a 40 member call center following the purchase and merger of Great Southern Managing General Agency. Coordinated all business development and underwriting activities with over 300 agency offices to promote firms services. *** Developed, implemented, and enforcement of all underwriting department guidelines to ensure consistent delivery and achievement of all customer service goals and realize acceptable loss ratios. *** Coordinated and conducted all internal audits to improve the accuracy of rate quotes, while ensuring adherence to all federal, state, and local regulations.*** Managed service/ agent support, and underwriting department for three Property/Casualty MGAs serving multiple states for the non-standard auto insurance industry.*** Improved call center service levels from a 20 minute AHT to less than 2 minutes within 30 days utilizing call center metrics and projections to ensure proper staffing.

Coordinated and developed critical business operations to support all customer service functions. Hired, managed, and trained 25+ agents charged with providing quality services for hundreds of independent agents throughout the state of Texas. *** Served as escalation point in reviewing and approving daily operations of all property/casualty underwriters that supported three Managing General Agencies serving the Texas non-standard auto insurance industry. *** Interacted with Texas Department of Insurance to address and resolve consumer complaints.*** Planned and assisted in completing all regulatory audits on all three company insurance products/services.