Microsoft 365 AdministrationAzure AD AdministrationExchangeMicrosoft End Point ManagerOn-Prem AD administrationOnsite and Remote SupportAdvanced troubleshootingWindows AutopilotRoot Cause AnalysisDisaster Recovery

24/7 Onshore Data-Center/Server Administrator for P&GPerformed all the duties of the former Technical/Operational Specialist

1. Providing cross platform and technologies support2. Supporting virtual and physical environments on various hardware platforms3. Monitoring hardware and software infrastructure to insure that any exceptions that arise are identified and handled promptly4. Keeping all networks humming at business speed5. Monitoring server room health (HVAC, sensors) and handle exceptions promptly6. Liaise with 3rd party service providers during set-up and installation or maintenance visitsSkillsets1. VMware• Good understanding of virtualization technology (VMware)• Experience on VMware ESX 5.1 and on VSphere would be preferable• Good hands on experience in diagnostics and troubleshooting of ESX server environment• Hands on experience with logging into VMware console and troubleshoot2. Windows• Experience with installing and configuring Windows 2012 R2 using IDrac or DVD drive• Experience with Domain Joining and executing GP updates• Managing Symantec antivirus environment, such as installing, pushing updates etc.• Managing network settings such as DNS, WINS & DHCP• Managing AD technologies (Users, OU)• Good understanding of AD architecture3. Hardware • Experience with preparing racks, and mounting of servers using rack rails• Experience in managing blade server environment, such as blade installation and troubleshooting• Experience with installing new switches• Managing and monitoring PDU, AC units etc.• Good understanding of hardware upgrades (e.g. RAM, Hard Disk and LAN Cards etc.)4. Linux• Hands-on experience with installation and troubleshooting various Linux flavors such as CentOS• Hands-on experience with building, clustering, configuration, design, deployment of Linux server hardware• Hands on experience with general administration of Linux: Installation, Web Services (Apache, Tomcat, PHP), Proxy (Squid), FTP, Firewall (NAT, IP Tables, Packet Filter, IP Filter), and LDAP• Good understanding of installation and configuration of SAN/ NAS/ DAS

Service Desk Analyst II / JR Sys Admin /Cisco Voip Admin • Primarly point of contact in emergencies and outtages • Liason for Service Desk and Infrastructure team. • Highest level of escalation on the Service Desk • Performed daily metric reporting • Service Desk support Tier II • Active Directory and Exchange administration • Terminal Server farm administration (Hyper-V) • System Imaging and Deployment • On-site and remote support • Cisco phone administration (UCCX, Unity, CM) • Monitored server and network performance • Diagnostics and troubleshooting • Technical training and documentation

Service Desk Analyst II / JR Sys Admin /Cisco Voip Admin • Service Desk support Tier II • Active Directory and Exchange administration • Terminal Server farm administration (Hyper-V) • System Imaging and Deployment • On-site and remote support • Cisco phone administration (UCCX, Unity, CM) • Diagnostics and troubleshooting • Technical training and documentation

Senior System & Network Administrator • Level III System and Network Administrator for Maxillofacial Surgeons across the country • Managed the overall administration of Windows System applications • Performed various troubleshooting and maintenance operations in Windows Server environments. • Provided phone and remote access support for clients • Deployment and provided support for shrink wrap applications • On-site installation and repair • Provided resolutions and performed backups for clients • Configured installed and Diagnosed network security devices.

System Administrator level I and II • Level II Network Engineer for Maxillofacial Surgeons across the country • Server Maintenance for • Installed, configured, and provided support for shrink wrap applications • Updated, maintained, and resolved escalated case tickets • Maintained networks and performed backups for clients

Level I and II Phone Support* Provided level 1 and level 2 technical support for dialup and High Speed internet access* Provided phone and remote access support for dozens of accounts* Configured, troubleshoot and provided support for Shrink wrapped applications* Updated, maintained, escalated, and solved case tickets

Certified Moves technician* Performed moves for and upgrades for various companies

• Installed and configured large-scale servers, troubleshoot and maintained the Servers, Workstations, and Networks. • On-site Disaster response • Client server upgrades and repairs.

Multinational manufacturer of product ranges including personal care, household cleaning, laundry detergents, prescription drugs and disposable nappies.