Jeff Kalpakis Email & Phone Number

Lake Katrine, New York, United States

New Paltz, New York, United States

Helping early-stage startups plan and build scalable operations.

Kingston, New York, United States

Giant Steps provides strategy and business development consulting that helps grow mission-driven companies or organizations that are looking to improve, innovate, and lead in their fields.Recent projects include: - Process modeling and playbook design for events management at an academic institution.- Organizational capacity development and operations coaching for a behavioral health organization.- Helped design project management operations for a supportive housing and community support services agency.

Kingston, New York, United States

Greater New York City Area

Recruited by Ulster County to promote a culture of continuous learning and improvement. The Innovation Team is a special projects and internal consulting unit focused on identifying improvement areas and managing change efforts. Projects and focus areas:- Designed, implemented and managed the Ulster County COVID-19 hotline (renamed the COVID Recovery Service Center), the first remote/distributed team in org history. - As Program Manager, managed 3-25 staff and designed operations to handle/route 100k+ calls and 32k service requests. (Contact Tracing and documentation, housing/food insecurity, business reopening, vax scheduling, safety and compliance etc). Lead business analyst for ever-evolving COVID service categories.- Part of a three person team tasked with improving the Annual Reports of the Executive Departments, an ~85 page summary of 23 departments, including; mission, vision, highlights, and metrics.- Planned and managed pilot implementation of an OKR framework for all Executive Departments. - Revamped Executive Office operational reporting. Transitioned from 23 monthly department reports to weekly exception reporting. Piloted, implemented and trained department heads to use an employee engagement and reporting application.

Managed multiple client relationships and high-priority projects at #1 rated embedded Business Intelligence (BI) software company (G2 Crowd, customer satisfaction).

Kingston, New York, United States

Designed and managed the end-to-end process for technical talent acquisition: Software engineers, QA, Product Support Engineers, and Technical Writers.

Kingston, Ny

Provided best-in-class software support to software teams. Worked with analysts and engineers to deliver solutions to complex technical requests. Managed new hire recruitment and staff development, including design of interview process and onboarding curriculum.

Kingston, Ny

Exago brings together the best of web technologies to provide an easy-to-use, powerful and flexible ad hoc reporting, dashboarding and analytics solution that integrates seamlessly with web-based applications. Our full-featured Business Intelligence solution allows non technical staff to create reports and dashboards without help from IT.

Kingston, Ny

Led volunteer/staffing operations at O+ Kingston, a non-profit art/music/wellness festival where participating artists and musicians exhibit their talents in exchange for access to health and wellness services from art-loving health professionals. Responsible for recruiting, scheduling, and training 125+ volunteers. Served as onsite supervisor for the three day event.