Jeff Kantor

Jeff Kantor Email and Phone Number

Technology Engineer at Amdocs @ Amdocs
Jeff Kantor's Location
Miller Place, New York, United States, United States
Jeff Kantor's Contact Details

Jeff Kantor personal email

About Jeff Kantor

Experienced IT Professional, Contact Center Engineer, and DevOps Programmer with a demonstrated history of working in the Information Technology and Services industry. Skilled in automation, C#, Python, Technical Support, and Operations. Strong business development professional with a Bachelor of Science (B.S.) focused in IT Administration, Management, and Development.

Jeff Kantor's Current Company Details
Amdocs

Amdocs

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Technology Engineer at Amdocs
Jeff Kantor Work Experience Details
  • Amdocs
    Technology Engineer
    Amdocs Aug 2017 - Present
    Chesterfield, Mo, Us
    Contracting for Altice USA
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  • Altice Usa
    Contact Center Technical Support Engineer
    Altice Usa Jun 2016 - Aug 2017
    Queens, New York, Us
    • Verint Impact 360 v11.1 administration and support• Administration and support for Genesys SIP environment consisting of 10+ Contact Centers and 4000+ desktops• Bash and Powershell scripting for automation and reporting• Level 2 & Level 3 Break/Fix• Identify trends through custom Bash and Powershell scripts as well as internal ticketing analysis• Support custom in-house contact center applications working close with developers and management• Ensure 99.99% uptime of contact center applications & services while adhering to strict business established SLAs regarding outages and planned maintenance
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  • Cablevision
    Contact Center Technical Support Engineer
    Cablevision Oct 2015 - Jun 2016
    Bethpage, New York, Us
    • Verint Impact 360 v11.1 administration and support• Administration and support for Genesys SIP environment consisting of 10+ Contact Centers and 4000+ desktops• Bash and Powershell scripting for automation and reporting• Level 2 & Level 3 Break/Fix• Identify trends through custom Bash and Powershell scripts as well as internal ticketing analysis• Support custom in-house contact center applications working close with developers and management• Ensure 99.99% uptime of contact center applications & services while adhering to strict business established SLAs regarding outages and planned maintenance
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  • Fareportal
    Innovation Lead
    Fareportal Nov 2014 - Oct 2015
    New York, Ny, Us
    • Research new technologies• Build and present business cases to executive management detailing benefits, cost-analysis, enhancement of customer services, and revenue impact
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  • Fareportal
    Cisco Voice Administrator
    Fareportal Oct 2011 - Oct 2015
    New York, Ny, Us
    • Designed, implemented and supported 120 SIP endpoint Asterisk PBX complete with IVR, ACD, skill-based routing, real-time agent monitoring, custom reports, and time of day routing.• Sendmail administrator• Bash, Perl & PHP scripting for automation and reporting tasks• Centos 6.5 administration• Verint Impact 360 v11.1 implementation and administration • Cisco UCCE 10.5 administration for approximately 2500 endpoints for enterprise and contact center end users• Analyze and resolve issues pertaining to Cisco ICM and CVP systems• Establish and enforce standard operating procedures pertaining to the telecommunications infrastructure (e.g. ICM script changes, IVR modifications, DID/TFN requests, Agent Processes)
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  • Law Firm
    Helpdesk Analyst
    Law Firm Nov 2007 - Oct 2011
  • Jpmorgan Chase & Co.
    Helpdesk Support Technician
    Jpmorgan Chase & Co. Sep 2005 - May 2007
    New York, Ny, Us
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Jeff Kantor Skills

Cisco Technologies Management Microsoft Office Windows Server Troubleshooting Customer Service Telecommunications Voip Microsoft Exchange System Administration Vmware Network Security Help Desk Support Software Installation Cisco Routers Dns Switches Cisco Call Manager Technological Innovation Asterisk Cisco Routing And Switching Postfix Linux System Administration Centos Ucce Sip Trunking Cinema 4d Adobe Creative Suite After Effects Illustrator Autocad Mac Os Technical Support Cisco Systems Products Contact Centers Os X Information Technology Telephony Computer Hardware Verint Genesys Voice Over Ip Networking Adobe Creative Cloud Motion Graphics Shell Scripting C++

Jeff Kantor Education Details

  • Farmingdale State College
    Farmingdale State College
    Computer/Information Technology Administration And Management

Frequently Asked Questions about Jeff Kantor

What company does Jeff Kantor work for?

Jeff Kantor works for Amdocs

What is Jeff Kantor's role at the current company?

Jeff Kantor's current role is Technology Engineer at Amdocs.

What is Jeff Kantor's email address?

Jeff Kantor's email address is jk****@****ion.com

What is Jeff Kantor's direct phone number?

Jeff Kantor's direct phone number is +163125*****

What schools did Jeff Kantor attend?

Jeff Kantor attended Farmingdale State College.

What are some of Jeff Kantor's interests?

Jeff Kantor has interest in Animal Welfare, Environment, Arts And Culture, Science And Technology.

What skills is Jeff Kantor known for?

Jeff Kantor has skills like Cisco Technologies, Management, Microsoft Office, Windows Server, Troubleshooting, Customer Service, Telecommunications, Voip, Microsoft Exchange, System Administration, Vmware, Network Security.

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