Jeff Kawae Email & Phone Number

Osan Ab, South Korea

Provides a full range of GCCS System and Database Administration. Provides administration, installation, O&M support for Solaris servers and Windows 7 workstations operating the GCCS software. Performs system startups and shutdowns. Adds and removes hardware and software • Maintains access permission lists • Performs User Account Administration • Sets up GCCS User Identifiers (UIDs). Monitors and achieves log and audit files. Monitors the GCCS-J and GCCS-AF system as a whole. Maintains newsgroups and chat sessions. Performs Domain Name Server (DNS) administration. Performs system backup and restoral. Generates periodic summaries of system performance and use. Directs activities during and following an emergency condition to minimize loss of GCCS mission capabilities. Diagnoses and reports system problems to appropriate GCCS support centers and program offices. Assist users to determine cause of failures and perform error recover. Reconfigure GCCS to regain processing capabilities for non-routine equipment malfunctions.

Osan, Gyeonggi-Do, Korea

Perform system analysis of computer, communications, and network systems. Assisted with troubleshooting end user devices as related to the support of AHLTA and CHCS. Provides hot-line support to customers and possesses troubleshooting skills and knowledge of the MHS clinical systems (AHLTA and CHCS) and Windows environment and OS. Analyzes and supports technical documentation detailing installation procedures. Support the overall integration of all system peripherals so that they can operate correctly within a predefined environment. Manage the overall installation and maintenance of server hardware and software on a daily basis. Monitor overall system performance. Oversee daily operations of system at the customer site to ensure system availability. Troubleshoot LAN/WAN network communications operations, hardware and application software. Loads new software releases and software maintenance updates at the customer site. Perform system security checks on a routine basis. Verify tape backups were successful and transport tapes to offsite storage. Performed weekly and monthly tape inventories to ensure all tapes were accounted for. Responsible for site operations during the absence of the Technical Support Lead. Provide remote support to other host sites during due to personnel shortages. Work closely with active duty and GS government IT personnel to sustain an excellent customer relationship.

Yongsan-Gu, Seoul, Korea

Perform system analysis of computer, communications, and network systems. Support the installation of computer operating systems, network, application software, and computer/network hardware. Provides hot-line support to customers and possesses troubleshooting skills and knowledge of the MHS clinical systems(AHLTA and CHCS) and Windows environment and OS. Analyzes and supports technical documentation detailing installation procedures. Support the overall integration of all system peripherals so that they can operate correctly within a predefined environment. Manage the overall installation and maintenance of server hardware and software on a daily basis. Monitor overall system performance. Oversee daily operations of system at the customer site to ensure system availability. Troubleshoot LAN/WAN network communications operations, hardware and application software. Loads new software releases and software maintenance updates at the customer site. Perform system security checks on a routine basis.

Kunsan, Korea

Install, troubleshoot and replace/repair any and all equipment identified by the site as AHLTA, CHCS or MIS related. This includes PC’s, printers, VT’s, LAN/WAN equipment, interconnecting wiring. Load software releases, patches, quick fixes and maintenance updates. Troubleshoot errors from all causes to minimize impact on the system and users. Perform tape backups on a scheduled basis to ensure software recovery in an emergency. Perform day to day operations of AHLTA and CHCS to provide quality user support by ensuring system availability and receiving, documenting and resolving customer problems/issues in a responsive manner. Process and track trouble calls and Downtime Reporting System (DRS) notices. Coordinate with other sites and SAIC agencies to restore system outages, implement user functionalities and site visits by other SAIC employees. Provide assistance with OA-LAN support as needed.

El Segundo, Ca

Supported over 50 onsite and remote users at Information Resources, Inc. in El Segundo, CA. Provided new employees with computer and phone training, and supplied reference documentation. The computer training consisted of an overview of the hardware and software features of the systems. The phone training consisted of how to setup and access voicemail, transfer calls, and program speed dial. Backed up all critical data and ensured backup tapes were properly stored offsite, resolved MS Office and Secure Client VPN software configuration and performance issues, installed software applications, and configured voicemail for users. Managed and created Active Directory, Exchange and Novell user accounts. Provided hardware, software, and networking support for HP, Lexmark, and Xerox printers. Vantive ticketing system to prioritize and document incoming support tickets.

Irvine, Ca

Cisco Systems in Irvine, CA. Conserved company resources by implementing a program to replace and redistribute legacy computer equipment to users based on their requirements and equipment capabilities. This program consisted of backing up system and user data, transferring the data to the new systems, analyzing user requirements and providing instruction on the operation of these new systems. Protected the integrity and security of the corporate network by providing updated real-time virus and spyware protection, and backed up all critical data. Installed wireless network adapter drivers and authenticated systems to the domain. Installed, configured and performed upgrades on Cisco VPN, Solaris, Red Hat Linux, Sametime Connect, and Windows products. Ensured all required service packs and quick fixes were applied to all client/server applications and operating systems.Assisted users with auditing their data to conserve disk space on workstations and file servers. This proactive approach prevented unnecessary hardware upgrades and loss of data. Assisted a team of technicians in resolving extremely challenging network and computer related system problems. Provided hardware troubleshooting and repairs on HP, IBM, and Dell desktops, Toshiba and IBM laptops, and Sun Workstations and HP printers. Procured all of the necessary parts and restored these devices to operational status.

San Jose, Ca

Supported over 500 users and 5 engineering groups in 10 buildings at Cisco Systems Headquarters, San Jose, CA. Provided hardware troubleshooting, procured replacement components, and performed repairs on HP and Dell desktops, Toshiba and IBM laptops, Sun workstations, HP printers. Perform backups of all critical data of the workstations, and restored during hardware refreshes, and system recovery issues.

Los Angeles, Ca

Supported over 10,000 users by implementing, configuring, and installing Trams Inc. Travel Agency Accounting application software. Provided users instructions and recommendations for managing their software applications. Provided leadership and support to other customer support specialists.Submitted software enhancements to management and the development team.