Jeff Klee Email & Phone Number

Kansas City, Mo, Us

Los Angeles, California, Us

Developed a Risk Management department from the ground level that is responsible for identifying and mitigating regulatory risk exposure throughout the organization. This includes exposure to the redefined Unfair, Deceptive, or Abusive Acts or Practices.Introduced Risk Management policies and procedures that have helped reduce total lawsuits filed within the past twelve months by nearly 20 percent.Enhanced company’s call monitoring program by introducing a formal review process with collectors to reduce unsatisfactory calls, creating incentives for great collection calls, and penalties for non-compliant calls. Designed and implemented an internal audit and gap analysis of the company policy and procedures to ensure adherence and satisfy requirements set forth by the Consumer Financial Protection Bureau. This has led to multiple repeat low-risk audits from our external clients, including numerous top-tier banks and many of the largest student loan providers in the industry.Created a financial accounting audit review that helped reduce audit exposure with several of our largest clients. This directly impacted a market share increase which increased gross collections for all of these clients by $300,000 per month.Authored a comprehensive Quality Assurance Management System including a complete Policy and Procedure Manual, a Training Manual, and a Quality Assurance Plan. Strong understanding of federal and state collection regulations, including FDCPA, Regulation E (Electronic Fund Transfer Act), Fair Credit Reporting Act, Equal Credit Opportunity Act, and Gramm-Leach Bliley Act.Investigate and respond to all consumer verbal and written complaints, including complaints received through the new Consumer Financial Protection Bureau web portal. Lead and manage a staff of eight Risk Management associates, with a focus on training, managing personnel performance, and employee development.

New York, New York, Us

Analyze business risk and ensure contractual and regulatory compliance at 3rd party collection vendors.Audit vendor’s financial practices, organizational processes, systems functionality, and regulatory compliance.Consult with vendor’s senior management staff to identify best practices and mitigate organizational process gaps. Led a multi-departmental project to completely overhaul Citi Recovery’s vendor audit process, which was the department’s largest project in 2009. Led a project team of three that created an Overall Risk Assessment database that captures all audit data and uses it to monitor vendor performance and help make multi-million dollar market share decisions.Wrote Citi Recovery’s Compliance Audit training manual.

Us

Provided thorough and accurate credit analysis reviews of loans funded through NovaStar’s production centers to ensure underwriting decisions were accurate.Strong performance rewarded with the leadership role of managing the due diligences for three multi-million dollar whole loan sales. File reviews focused primarily on the credit quality, appraisal review, title documentation, state and federal compliance laws, and customer tangible benefit.

San Mateo, California, Us

Top-5 insurance agent first 2 years with the company and promoted to Personal Insurance Sales Consultant. Responsible for generating leads, prospecting clients, conducting initial underwriting review, developing insurance proposals, and closing the sale.Developed and implemented the outbound sales training manual. Developed leadership skills by training new hires through the company’s mentoring program.