Jeff K. Email & Phone Number

Elverson, Pa, Us

Infrastructure focused role to develop and execute strategy to manage all aspects of IT aligned with best security practices.• Enhanced security posture by implementing Bitwarden password manager, Office 365 multi-factor authentication and conditional access, network segmentation and VLAN structure, Active Directory and endpoint best practices, and alignment to CIS 18 and NIST guidelines.• Implemented Ninja360 RMM to standardize patch management and update cycles, manage endpoint applications, and monitor key devices via NMS.• Secured company endpoints by deploying SentinelOne nextgen anti-virus.• Deployed Unifi enterprise wireless to standardize all wireless connections in multiple locations including segmented guest network access.• Secured remote access by deploying SonicWall SSL VPN access with multi-factor authentication and controlled device access for all remote employees and vendors.• Utilizing Azure Site Recovery, designed, developed, and documented plan to spin up critical systems in the event of critical disaster. Plan included creating VPN tunnels from spoke sites to replace main data center with Azure.• Created and deployed on premises VEEAM backup procedures using 3-2-1 strategy. Protected backup assets through network segmentation and backup only VLAN.• Reviewed Active Directory group policy and re-implanted to create granular endpoint and user controls.• Migrated on premises Exchange 2016 to Hosted Exchange.• Managed Hyper-V performing routine maintenance, synchronization health checks, P2V conversions, and live migrations.• Completed previously incomplete VOIP implementation. Standardized on premises VOIP controllers and segmented traffic into multi-site dedicated phone VLANs.• Documented all systems and procedures in OneNote aligned to CIS 18 and NIST frameworks.

Wayne, Pa, Us

Technology focused leadership role tasked with managing five full time resources and servicing specialized medical clientele across the country. • Document and assess critical medical systems and workflows in order to provide support throughout IT remediation processes. • Coordinate and provide post roll-out support for RDS farm migrations, VOIP phone deployments, system upgrades, and critical business management systems. • Provide daily support for Active Directory, server systems, Office 365, SQL data sync processes, mobile device management, • Develop help desk infrastructure through ticketing system, reporting, metrics, budgeting and resource allocation. • Build processes within RMM to manage client compliance and maximize resource usage.

Leesport, Pennsylvania, Us

In a multi-faceted leadership role, serve as the manager of IT systems while leading business, financial, and data analysis initiatives to implement improvements and optimizations across the entire business.IT systems and ERP support- Manage and maintain Microsoft Dynamics NAV ERP system and related plugins including Lanham E-ship and AFP, ChargeLogic, AvaTax and integrated EDI solution.- Provide end user support for business-critical systems in remote workforce environment including Dynamics NAV, Microsoft Teams, JET Reports, Power BI in addition to client support for systems and connectivity.Financial planning, company health, and data driven analytics- Developed integrated item category level sales performance dashboards utilizing a mix of JET Reports and Excel Power Query to provide daily sales rep level KPI’s and month end commission calculations.- Created yearly sales index and forecast dashboard utilizing 3 years of historical analysis to predict yearly performance by sales rep and customer.- Implemented reporting tools in Excel Power Query and Power BI to manage accrual analysis and liability management toward year end profitability goals.Connected order platforms and supply chain management- Initiated Amazon Seller Central workflow supporting consigned inventory, FBA and MFN order processing and Dynamics NAV integrated workflows.- Provide integration improvements to current SANA web platform to improve customer experience and system stability and document API touch points for WordPress and WooCommerce re-implementation.- Re-implementing Dynamics NAV inventory to support item level UOMs through GS1 tiered packaging level barcodes for hand-held pick, pack and ship automation.

Hands-on leadership role reporting to the CFO and owner, drove all aspects of IT including support, strategy, and critical business systems management across several domestic and international locations.- Led a team of full-time employees and consultants managing several hundred users to provide end user support and management of servers and systems hosted locally and in colocation centers both in the United States and Europe.- Successfully managed a mixture of integrated software solutions including Harris ERP, ACT!, Microsoft Dynamics, and WooCommerce that drove both B2B and B2C ordering platforms.- Designed strategies to harden security stance and align to PCI and NIST best practices.- Executed several large-scale implementations including migration of on-premises Exchange to Office 365.- Designed and implemented direct to consumer fulfillment workflow in primary ERP to eliminate high cost of ownership AS400 custom software solution.- Deployed enterprise wireless and SDWAN systems in multi-location model.- Renegotiated vendor contracts with phone and ISP providers to save the company $120k annually.- Utilizing VMWare VCenter, consolidated and stabilized several server systems into one NAS driven platform in the local data center.- Managed multi division budget in excess of $3M while strategizing organizational IT roadmap for converged systems and resources.

- As primary owner and operator, tasks and projects ranged from implementing single work stations in small business environments to designing and deploying enterprise level rollouts.- Deployed enterprise wireless system (Ruckus) and one-to-one iPad program for educational institution of over 850 students.- Brought stability and cost savings to numerous educational institutions by leveraging virtualization platforms (VMWare) and common resources across numerous schools while managing eRate subsidies.- Maintained and managed customer environments acting as single source of help desk, software update, system and platform strategy.

- Designed and developed company web site presence.- Designed and coordinated all aspects of print and catalog presence through applications such as Photoshop, Illustrator, InDesign, and Quark.- Created and edited video content and animation through tools such as Adobe Flash and Adobe Premier.

Leesport, Pennsylvania, Us

- Designed and developed company web site presence.- Designed and coordinated all aspects of print and catalog presence through applications such as Photoshop, Illustrator, InDesign, and Quark.- Created and edited video content and animation through tools such as Adobe Flash and Adobe Premier.