Jeff Knauf Email & Phone Number

Rochester, NY, US

United States

Directing a team in deal support for sales teams supporting our Finance and Indirect Channel Verticals

Rochester, New York, United States

• Directing team of offer managers in direct support of Wholesale Sales channel encompassing NA, EMEA, LATAM, and APAC | $250 million book of business
• Performed regular pricing analysis for non-standard proposals in response via Salesforce opportunity; pulling commercial levers to drive positive revenue growth by 5%, stemmed forecasted reportable decline
• Created an entirely new agile process with Wholesale voice product to reduce ticket request volumes to the team by 10% increasing our productivity levels in support of sales
• Prepared excel business case assessments impacting profitability, EBIDTA, GM, PB, and ROI to close escalated deals across full portfolio of products including IP, Waves, Data Center, Managed Services, SaaS, Security.
• Developed an innovative order process redesigning service order, effectively mitigating order process issue for customers, engaged legal and product with 2-day solution
• Drove a 24–48-hour Service Level Agreement (SLA) timeline from ticket reception to sales solution delivery, expediting complex non-standard pricing for exemplary customer satisfaction

Rochester, New York Area

• Managed and interacted with top five strategic enterprise accounts to Global Crossing and Level 3 | Amazon, Microsoft, GE, JP Morgan, Google | over $30 million book of business | receiving “A Level Above” award for.
• Spearheaded the hiring process, conducted comprehensive training programs, and implemented strategies for continuous employee development with my team reducing OPEX
• Led support of Indirect Channel sales directly with team of managers to grow $30 million base closing deals and driving growth from 2010 to 2012 by 5% YoY grown from $500K to $1M per month in sales present day
• Leveraged understanding of business, market, and drivers influencing pricing, performing competitive analysis of project industry pricing trends and regional and global offer structures

Rochester, New York Area

• Motivated and mentored 6 Channel Managers towards goal of providing exceptional support to Platinum Partners, which led to increased revenues of 5% growth year over year
• Functioned as primary contact within Partner relationship between company and premier agents; being first point of escalation within team, and reducing number of escalated issues by 10% over tenure
• Resolved daily trouble ticket issues, worked contract negotiations and renewals, maintained accounts, and supervised general lifecycle management, preventing timely delays and costly terminations
• Collaborated with all ecosystems to expeditiously solve all ‘Return to Sales’ issues, along with issues regarding facility, technical, legal, and pricing; successfully incorporating ecosystem in all departments

• Boosted monthly revenue on largest partner in assigned base from $250K to $600K in just 15 months
• Controlled quoting, placed orders, and led meetings discussing integration of WAN and LAN networks, resulting in recognition for excellence award from Leadership Council in second sales quarter of 2007
• Collaborated with partner to develop interface using web meetings, conference calls, and face-to-face trainings on company tools; better demonstrating service’s capabilities

• Insured customer satisfaction within the assigned territory while driving incremental revenue growth
• Secured and maintained revenue streams with the existing client base through regular meetings
• Teamwork among several groups was again incremental in the success of customer satisfaction

• Identified, secured, and maintained revenue from new and existing clients in a designated territory
• Provided creative thinking, strong leadership skills, excellent presentation skills, and project management ability as required skill sets to provide complete customer satisfaction
• Recognized two months for excellence in sales and achievement

Bachelor Of Business Management, Business Administration And Management, General

Organizational Management, Accounting And Business/Management, A

Business, Management, Marketing, And Related Support Services

Activities and Societies: Played Club Lacrosse

Leadership Training